Lead Management and Conversion:
- Manage inbound and outbound calls to engage prospective clients, introducing them to Reneev Developers residential offerings.
- Follow up with leads generated through marketing campaigns, referrals, and digital platforms, ensuring timely and effective communication.
- Understand client needs, provide detailed information about projects, and offer tailored solutions to convert inquiries into qualified leads.
CRM Management and Data Analysis:
- Utilize CRM tools to track, manage, and update leads, ensuring accurate documentation of client interactions.
- Analyze CRM reports to monitor lead progress, identify trends, and implement strategies to improve conversion rates.
- Regularly review CRM data to ensure effective pipeline management and prioritize high-potential leads.
Sales Strategy and Target Achievement:
- Develop and execute tele sales strategies to achieve monthly and quarterly targets.
- Collaborate with the field sales team to coordinate lead handovers and ensure seamless client transitions.
- Identify and resolve client concerns during the sales process to enhance conversion rates.
Campaign Communication and Engagement:
- Partner with the marketing team to manage WhatsApp campaigns and respond promptly to client queries.
- Coordinate with marketing and sales teams to ensure alignment between campaigns and tele sales objectives.
- Maintain a professional and customer-centric tone in all communications to foster trust and credibility.
Client Relationship Management:
- Build and nurture strong relationships with prospective clients to ensure satisfaction and improve referral rates.
- Provide personalized assistance to clients, addressing their queries and concerns efficiently.
- Conduct regular follow-ups to keep clients engaged and informed about project updates.
Reporting and Performance Monitoring:
- Prepare and present regular performance reports, highlighting key metrics such as lead conversion, call quality, and sales outcomes.
- Monitor tele sales team performance and suggest improvements to achieve higher productivity and efficiency.
Team Leadership and Process Optimization:
- Train and mentor junior tele sales executives, ensuring they align with Reneev Developers sales philosophy and standards.
- Identify process bottlenecks and recommend technology-driven solutions to streamline operations and improve results.
- Ensure compliance with company policies and maintain consistency in communication standards.

Key Qualifications

Experience:
3 to 5 years in tele sales or customer engagement, preferably in the real estate sector.
Communication Skills:
Excellent verbal and written communication abilities with a client-focused approach.
CRM Proficiency:
Strong understanding of CRM tools for lead tracking, reporting, and pipeline management.
Sales Acumen:
Demonstrated ability to meet and exceed sales targets through effective lead engagement and conversion.
Leadership:
Experience in mentoring and guiding a tele sales team to achieve organizational goals.
Customer Focus:
Ability to understand client needs and provide personalized, solution-driven recommendations.
Analytical Skills:
Competence in analyzing CRM data and sales performance reports to refine strategies.
Technology Savvy:
Familiarity with digital communication tools like WhatsApp campaigns and automated sales processes.

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