Tele Collection Executive

Company overview: FinAGG – quick cash flow, is a dynamic cash flow credit company dedicated to empowering small and medium-sized enterprises (SMEs) by providing working capital lines for inventory purchases. Our innovative technology offers a user-friendly, cost-effective solution that allows businesses of all sizes to boost their cash flow by leveraging credit against their cash reserves. For more information, please visit our website at www.finagg.in Job Summary: We are seeking an experienced Tele collections Executive who will oversee the business loan collection process from early delinquency (Bucket X) to write-off stage. The ideal candidate will be responsible for managing a team of tele callers, optimizing collection strategies, ensuring compliance with regulatory requirements, and improving recovery rates while maintaining customer relationships. Key Responsibilities: 1. Collections Strategy & Execution: • Develop and implement tele calling collection strategies for business loans across all delinquency buckets, from Bucket X to Write-Off stage. 2. Customer Engagement & Relationship Management: • Handle escalated cases and negotiate repayment plans, settlements, or restructuring options with borrowers. • Ensure a customer-centric approach while maintaining firm recovery objectives. • Minimize customer disputes and complaints by ensuring effective communication. 3. Reporting & Analysis: • Prepare daily, weekly, and monthly collection reports, analysing trends and recovery performance. • Track key collection metrics such as delinquency rates, resolution rates, and effectiveness of strategies. Education & Experience: • bachelor’s or master’s degree in finance, Business Administration. Banking, or a related field, 12th pass, • 2+ years of experience in business loan collections. • Experience handling high-value SME, MSME, or commercial loan collections preferred.