Tele Caller Team Leader

Job Overview

H&S Immigration is seeking a confident, result-oriented, and experienced Telecaller Team Leader to manage and guide our client outreach team. The Team Leader will be responsible for supervising telecallers, driving lead conversions, ensuring high-quality client communication, and achieving daily and monthly targets. This role combines team management with hands-on calling support and requires strong leadership, communication, and performance-monitoring skills.

The Telecaller Team Leader will act as a bridge between management, consultants, and the telecalling team to ensure smooth coordination and excellent client experience.

Key Responsibilities

• Lead, supervise, and motivate a team of telecallers to achieve call volume and conversion targets.
• Make outbound calls to prospective clients and handle high-priority or complex inquiries when required.
• Ensure team members provide accurate information about visa options, study abroad programs, and immigration services.
• Monitor daily call activities, follow-ups, and lead conversions through CRM systems or reports.
• Train new telecallers on scripts, objection handling, CRM usage, and company services.
• Conduct regular performance reviews and provide feedback, coaching, and support to team members.
• Ensure proper scheduling of appointments for walk-ins or in-office consultations.
• Coordinate closely with admission officers, counselors, and case handlers for smooth lead handover.
• Maintain discipline, professionalism, and a customer-first approach within the team.
• Prepare and submit daily, weekly, and monthly performance reports to management.
• Handle escalated client concerns professionally and ensure timely resolution.

Required Qualifications

• Minimum 12th pass; graduation preferred.
• 1 to 3 years of experience in telecalling, customer service, or sales, with at least 6 months in a team-handling or supervisory role.
• Excellent spoken and written communication skills in English, Hindi, and Punjabi.
• Good understanding of immigration, study visa, or education consultancy processes (preferred).
• Comfortable using phones, computers, CRM software, and MS Excel or reporting tools.
• Strong leadership skills with the ability to work under pressure and meet targets.

Preferred Skills

• Proven ability to manage and motivate a team.
• Strong communication, listening, and problem-solving skills.
• Target-driven mindset with good analytical abilities.
• Time management and multitasking capabilities.
• Ability to maintain high service quality while achieving sales goals.

How to Apply

Interested candidates are encouraged to visit our office in Jalandhar with a copy of their updated CV.

Office Address:
H&S ImmigrationSCO-55, Opposite PIMS Hospital, Choti Baradari Part 2,Jalandhar, Punjab

Office Hours:
Monday to Saturday, 10:00 AM – 6:00 PM

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,251.85 per month

Experience:

• immigration field: 4 years (Preferred)
• Telecalling team leading: 2 years (Preferred)

Work Location: In person