Job
Description
As an SAP Team Manager TechOps (Application Management) Consultant at EY, you will have the opportunity to join the EY GDS Team and play a crucial role in providing functional support for SAP across various regions for global clients. Your responsibilities will include collaborating closely with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. You will work with a high-quality team to support clients, ensuring the stability of global companies through best-in-class solutions, automation, and innovation. **Qualification Required:** - Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences - 9-10 years of experience in one or more areas within SAP functional areas, preferably with a global client - Deep understanding of ITIL and ITSM processes and methodology - Ability to manage cross-functional and technical teams, drive functional and technical discussions, and provide directions - Proven track record of successfully driving solutions in a complex, multi-platform environment - Extensive experience in client management in a global setting - Strong leadership and team-building skills - Excellent communication and interpersonal skills - Strong client management, analytical, and problem-solving skills - Experience in setting up, growing, transforming, and delivering application management teams - Ability to work with minimal guidance in a time-critical environment - Flexibility in managing work hours due to the volatile nature of Application Management work **Key Responsibilities:** - Provide day-to-day Application Management support for SAP Applications including service requests, incident management, enhancement requests, change management, and problem management - Lead and mentor the cross-functional team fostering a culture of collaboration, innovation, and continuous improvement - Coordinate the resolution of complex technical issues and system outages, including root cause analysis and corrective action - Collaborate with stakeholders to gather requirements, assess business needs, and provide advice on SAP solutions and designs - Develop and maintain documentation including configuration, user guides, and test scripts - Mentor and train junior SAP functional and technical team members - Keep abreast of industry trends and emerging technologies to drive operational efficiency through automation and innovation - Participate in on-call rotation and provide off-hours support as needed **Additional Company Details:** EY is dedicated to helping clients create long-term value and build trust in the capital markets. With diverse teams in over 150 countries, EY provides trust through assurance and helps clients grow, transform, and operate. Working at EY offers opportunities for personal development, skills enhancement, career progression, and a supportive work environment that emphasizes high quality and knowledge exchange. As an SAP Team Manager TechOps (Application Management) Consultant at EY, you will have the opportunity to join the EY GDS Team and play a crucial role in providing functional support for SAP across various regions for global clients. Your responsibilities will include collaborating closely with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. You will work with a high-quality team to support clients, ensuring the stability of global companies through best-in-class solutions, automation, and innovation. **Qualification Required:** - Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences - 9-10 years of experience in one or more areas within SAP functional areas, preferably with a global client - Deep understanding of ITIL and ITSM processes and methodology - Ability to manage cross-functional and technical teams, drive functional and technical discussions, and provide directions - Proven track record of successfully driving solutions in a complex, multi-platform environment - Extensive experience in client management in a global setting - Strong leadership and team-building skills - Excellent communication and interpersonal skills - Strong client management, analytical, and problem-solving skills - Experience in setting up, growing, transforming, and delivering application management teams - Ability to work with minimal guidance in a time-critical environment - Flexibility in managing work hours due to the volatile nature of Application Management work **Key Responsibilities:** - Provide day-to-day Application Management support for SAP Applications including service requests, incident management, enhancement requests, change management, and problem management - Lead and mentor the cross-functional team fostering a culture of collaboration, innovation, and continuous improvement - Coordinate the resolution of complex technical issues
