Technology Support

Job summary:

As part of the job role at JPMorgan Chase, you serve as a software and systems administrator to operate and manage large-scale, massively distributed, fault tolerant systems.
You are responsible to optimize existing systems, building infrastructure, Capacity, Resilience management and avoid toil work through automation across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities:

This position is anticipated to require the use of one or more High Security Access (HSA) systems. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Produce operational and development expertise in building proactive monitoring & contribute to auto heal/recover during system failures. Gather, analyze, synthesize and develop visualizations and report app/system health, uptime, performance improvements, change/capacity management of the services supported. Build strong relationship & Engage in with the development team throughout the life cycle to help build for reliability, Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring. Proactively identifies hidden problems and patterns and facilitate maximum speed of delivery by objectively binding to disruptions of the service. Adds to team culture of diversity, equity, inclusion, and respect.

Work Location: Hyderabad
Shift Timings: 5-2/1-10 (IST) Weekend Coverage: Once in 6 weeks (will be compensated with week day offs)

Required Qualifications, Capabilities & Skills:

Strong platform skills(Linux,UNIX and Windows) and application/middleware support knowledge.
Strong experience with Automation and Configuration tools like Ansible/Puppet/Chef . Experience with scripting & programming languages like Python/Java. Experience in handling critical application outages in an large scale operations & driving root cause analysis and remediation Experience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as Dynatrace/AppDynamics, Splunk, etc. Experience with Jenkins, GIT and CI/CD pipelines, Agile and Scrum practices. Preferred Qualifications, Capabilities & Skills:

Understanding of concepts and principles behind DevOps and SRE.
Knowledge of Cloud Engineering & understanding of private cloud principles and exposure to public cloud offerings such as AWS/Azure/Google cloud or similar technology is preferred.