Technology Specialist

Job ID:

Required Travel

Managerial - No

Location:

Who are we?

In one sentence

What will your job look like?

• Deploy observability pipelines to support logs, metrics, traces, events, synthetic monitoring, and real-user monitoring (RUM) across hybrid infrastructure:
• Datadog / Dynatrace / SolarWinds (full-stack monitoring and AIOps analytics)
• Grafana stack (infrastructure monitoring, log aggregation)
• Operations Bridge Manager, Sitescope
• Enable event correlation and noise reduction mechanisms by integrating telemetry streams into ServiceNow Event Management or other manager-of-managers platforms.
• Support deployment of AIOps features such as automatic root cause analysis, predictive alerting, and intelligent incident triage.
• Define and implement dashboards, KPIs, and SLOs/SLIs in tools like Grafana, Datadog, or Dynatrace.
• Develop custom scripts and automation using PowerShell, Python, or Terraform.
• Collaborate with the ServiceNow Architect to ensure observability data feeds align with CMDB and service models.
  

All you need is...

• 6–8 years of experience in observability platform, enterprise monitoring and AIOps platform architecture.
• Proven experience in observability transformation projects across large-scale, hybrid environments
• Strong understanding of OpenTelemetry, data correlation patterns, and AI/ML-driven observability.
• Familiarity with integrating observability stacks into automation engines (using ansible, Jenkins, shell and phyton scripting) and ITSM platforms.
• Datadog / Dynatrace certifications are preferred.
  

Why You Will Love This Job

• Build your skills and work on a broad scope of activities
• As you will support excellent products, you will assemble relevant data, identifies trends and root causes, and draws logical conclusions to develop solutions
• We will provide you a scope for professional development
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
  

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce