Technology Consultant

We are looking for Technology Consultant whom would be part of a young team that operates in areas of Virtualization, Cloud, Hyperconvergence. Work with customers and internal teams to assist in deployments, migrations, support fixes. Job role provides exposure on managing high end IT Infrastructure solutions.

Work experience: Min 3 years relevant experience

Relevant Technology experience on Server Hardware, Virtualization solutions ( Proxmox/ VMware / Nutanix/ Hyper-V) ,storage (SDS/CEPH) and Cloud - OpenStack is must for applying this job.

Responsibility

• Respond and resolve customer technical queries or trouble tickets raised via inbound calls, emails, web tickets.
• Provide L1, L2 support to troubleshoot by use of domain knowledge to resolve all incident and escalated infrastructure issues.
• Monitor performance, manage service levels and ensure to upkeep client satisfaction.
• Testing of new features, rolling out updates, patches, bug fixes to customer infrastructure on Stacbloc platform.
• Rolling out deployments, solutions at client locations.

Requirements

• Knowledge on Servers, Virtualization, Cloud platforms like OpenStack, Storage, Networking.
• Deployment, Integration, testing of Computer systems & Virtualization.
• Skilled on installing, deploying, operating, managing Server & Client OS – Windows, Linux, Virtualization.
• Working knowledge on File – CIFS / FTP / NFS & iSCSI Block storage.
• Change management, configuration management, patch management of compute instances, storage & network.
• Updates & upgrade of OS, applications.
• SLA, uptime & performance management.
• Auditing, log management
• Proactive health checkup.
• Security policy enforcement, incident management.
• Certifications on IT Infrastructure would score bonus points.
• Client management, customer service and relationship management skills.
• Flexible, dependable, self-starter, and capable of quickly learning new products and technologies.

Experience

• Relevant experience : 1 – 3 years

Location

• Chennai, Hyderabad

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person