As a Technical Support Specialist within the Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless Local Area Network (WLAN) and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in Wireless Local Area Network (WLAN) design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions.
How You Will Contribute And What You Will Learn
- Provide expert IT service management in Incident, Problem, and Change Management for Wireless Local Area Network (WLAN) and ClearPass Policy Manager (CPPM) technologies.
- Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services.
- Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.
- Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.
- Identify root causes of network incidents and develop preventive actions while adhering to change management processes.
- Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices.
- Mentor junior team members while staying updated on industry trends in network security technologies.
- Drive results and foster a strong customer focus in a dynamic, global team environment.
Key Skills And Experience
You have:
- Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with 12+ years of experience in network services within complex environments
- Deep knowledge in Wireless Local Area Network (WLAN) design/configuration, specifically with Aruba Access Points and Controllers
- Proficiency in authentication protocols like RADIUS, TACACS, and LDAP
- Strong problem-solving skills and attention to detail
- Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.)
It would be nice if you also had:
- Relevant certifications (e.g., ACCP, ACMA, ACCX)
- Knowledge of scripting and automation tools for network management
- Experience in configuration and management of Cisco ISE
About Us
About Nokia
Join us in creating the technology that helps the world act together.We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.Learn more about life at Nokia .
About The Business Group
The Strategy and Technology organization drives Nokia’s future innovation by identifying value-creation opportunities, setting a unified company vision, and developing coherent business, technology, and architecture strategies. It establishes a research foundation for new products and solutions while providing critical infrastructure to support secure and effective execution across all Nokia business units.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
