Technical Support Specialist

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:

Want to work with 85% of the world’s top brands and more than 100,000 customers in 140 countries? With OpenText Customer Support you have the chance to help our customers use our world class software and making them wildly successful! No two days will be the same as you’ll face new challenges and opportunities when working in our fun & collaborative atmosphere.For more than two decades, OpenText™ has produced innovative online solutions that change the way organizations conduct their business and the way people gather, store and use information. Our Enterprise Information Management (EIM) technology is leading the industry. We have earned the trust of the world’s top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation.

What the role offers:

Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions.

What You Need To Succeed

• 3+ years of prior experience working on relevant technologies
• Technical Support experience handling Enterprise Products a must
• Strong Problem Solving and Troubleshooting experience
• University/College degree within a related discipline
• Willingness to work in shifts during weekdays and on-call during weekends
• Microsoft Windows (OS and Networking), UNIX/Linux (OS and Scripting)
• Internet Expertise (including knowledge of browsers, Web servers, proxy servers, JavaScript, and firewalls)
• Knowledge of relational databases and data modelling. Proficient in data manipulation (Excel, SQL)
• Familiarity with integrated development environments such as Eclipse
• Experience with BIRT (Business Intelligence Reporting Tools) and other Actuate technologies a plus
• Experience with HTTP/REST and TCP/IP
• Knowledge on Directory Services (LDAP, Active Directory)
• Knowledge of object-oriented methodologies and approaches (Java is a plus).
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.