Company Description Dataequinox Technology and Research Private Limited is a leading IT Products and Consulting Services firm established in 2020. We specialize in delivering transformative solutions across various industries, including FinTech, Retail, Communications, Productivity, DeepTech, and AI. Our seasoned experts combine deep industry knowledge with technical excellence to provide high-impact, tailored solutions. We are renowned for our commitment to excellence, reliability, and client-centricity, collaborating closely with businesses to develop strategies that enhance operations and unlock new opportunities. By integrating advanced AI capabilities into our products, we help clients maximize profitability and gain a competitive edge. Role Description This is a full-time on-site role for a Technical Support Specialist located in Infopark Koratty, Thrissur with flexibility for remote or hybrid work arrangements after successful onboarding and team integration. The Technical Support Specialist will be responsible for providing technical support to clients, troubleshooting technical issues, ensuring customer satisfaction, and assisting with both technical and customer support-related tasks. Day-to-day tasks include diagnosing and resolving software or hardware issues, offering step-by-step guidance, and maintaining a high level of customer satisfaction through effective communication and problem-solving skills. Qualifications Technical Support and Troubleshooting skills Customer Support and ensuring Customer Satisfaction Strong Analytical Skills Excellent communication and interpersonal skills in English Ability to work independently and as part of a team 1-5 years of experience in customer handling and technical support Bachelor's degree in Information Technology, Computer Science, or a related field
You will be working as a full-time Technical Support Specialist at Dataequinox Technology and Research Private Limited. Your primary location will be at Infopark Koratty, Thrissur, with the possibility of remote or hybrid work setups post successful onboarding. In this role, you will be responsible for delivering technical support to clients, resolving technical issues, ensuring customer satisfaction, and assisting in both technical and customer support tasks. Your daily responsibilities will involve diagnosing and resolving software or hardware issues, providing detailed guidance to customers, and maintaining a high level of customer satisfaction through effective communication and problem-solving skills. Your role will require you to utilize your Technical Support and Troubleshooting skills along with your Customer Support abilities to ensure a positive experience for clients. To excel in this position, you should possess strong Analytical Skills, excellent communication and interpersonal skills in English, and the ability to work both independently and collaboratively as part of a team. Ideal candidates will have 1-5 years of experience in customer handling and technical support, along with a Bachelor's degree in Information Technology, Computer Science, or a related field. Join our team at Dataequinox Technology and Research Private Limited and be a part of our commitment to excellence, reliability, and client-centricity. With a focus on delivering transformative solutions across various industries, you will play a key role in enhancing operations and unlocking new opportunities for our clients.,