Location: Mumbai, Goregaon East (Work from Office) Shift: US Shift (Night Shift) Experience: 3+ years in US Sales / International BPO Job Overview: We are looking for highly motivated Sales Executives to join our US process for apprication.com . The role involves handling inbound & outbound sales calls, engaging with potential clients, and closing deals . Candidates with strong communication skills, a proven sales track record, and US sales experience will be preferred. Key Responsibilities: Engage & Qualify Leads : Speak with US-based businesses, understand their requirements. Sales & Closure : Handle objections, provide customized solutions, and close deals efficiently. Follow-ups & Relationship Building : Maintain regular follow-ups with potential customers via calls, emails, and messages. Achieve Sales Targets : Work towards monthly and quarterly sales goals with a strong result-driven approach. CRM Management : Maintain detailed records of customer interactions, follow-ups, and sales closures in the CRM system. Market Insights : Stay updated on industry trends, competitors, and new sales techniques to optimize conversions. Required Skills & Qualifications: 3+ years of experience in US Sales / International BPO (mandatory) Proven experience in sales closures Strong communication skills in English (verbal & written) Ability to handle objections & negotiate effectively Confidence in handling US clients & overcoming cultural differences Ability to work in a target-driven environment Flexibility to work in US time zones (Night Shift) Apply Now! If you have the skills and experience to succeed in this role, we want to hear from you. For more details call or WhatsApp on 7304188636/7208152866
We are hiring Senior Software Tester with 10+ years of Experience in SaaS/Retail based industry is must. Key Responsibilities Deep experience with test automation frameworks (Selenium, Appium etc.) for UI and/or API; ability to build and maintain automated test suites. Prepare comprehensive test plans, test cases, test data, and test environments; ensure test coverage across functional, integration, regression, performance, and security testing. Lead both manual and automated testing efforts; contribute hands-on to automation where needed. Manage defect tracking, prioritization, and resolution using JIRA; ensure issue lifecycle visibility and timely remediation. Perform risk analysis and impact assessments for new features, changes, or third-party payment / hardware integrations. Monitor key quality metrics (bug rates, test coverage, customer reported defects, uptime); provide QA dashboards / reports to leadership. Streamline CI/CD pipelines to include automated test suites; collaborate with DevOps to integrate testing into deployment workflows. Required Skills & Experience Area Minimum Expectations Experience 10 years in software quality assurance / testing roles, preferably in SaaS / POS / retail sector. Manual Testing Strong expertise in functional, integration, regression, UI, exploratory testing; excellent at crafting edge cases. Automation Deep experience with test automation frameworks (Selenium, Appium etc.) for UI and/or API; ability to build and maintain automated test suites. Tools & Tracking Proficiency with JIRA (for test / bug tracking, workflows), possibly add-ons (e.g., Zephyr, Xray, TestRail), Confluence or similar for documentation. API & Integration Testing Hands-on with API test tools (Postman, REST Assured, SoapUI etc.); able to test payment gateway/webhook integrations, external service reliability. Database & Backend Comfortable with SQL (PostgreSQL / MySQL / others), inspecting data integrity, verifying transactions, edge conditions; basic idea of backend behavior. Process & Methodologies Deep exposure to Agile / Scrum, test lifecycle (STLC), contributing to sprint planning, estimating testing effort; drive process improvements. Work from Office Location: Goregaon (East)
Key Responsibilities Serve as the first point of contact for technical issues: answer customer inquiries via voice calls. Troubleshoot and resolve problems related to SaaS product use: configuration, integrations, performance, errors, etc. Guide customers in onboarding, setup, and best practices to maximize value from our product. Collect diagnostic data, replicate issues where possible, escalate when needed with clear reproduction steps. Maintain detailed, clear ticket records in our CRM/ticketing tool. Produce and maintain support documentation: knowledge base articles, FAQs, howto guides. Meet service level agreements (SLAs) in terms of response time, resolution time, firstcall resolution, etc. Collaborate with Product, Engineering, QA, and other teams to feed back customer insights, feature requests, and bug reports. Provide excellent customer experience: patient, empathetic, professional in all interactions. Required Skills & Qualifications 3 years (or more, depending on level) in technical support / customer support for a cloud or SaaS product (or related software environment). Excellent Communication skills with US neutral accent Strong verbal and written communication skills in English: clarity, grammar, ability to simplify technical concepts for nontechnical users. Neutral American / USstandard accent, especially for verbal/voice interactions. Solid technical aptitude: familiarity with web technologies (HTTP, REST APIs), cloud/SaaS architectures, basic troubleshooting. Comfortable working in US time zones (which may mean night/late hours depending on your location). Experience using ticketing systems (e.g. Zendesk, Jira, Freshdesk, or similar) and CRM tools. Customerfirst mindset: empathy, patience, ability to stay calm under pressure.
Full Stack Developer (4+ Years of Experience) Location: Goregaon East Job Type: Full-time Required Skills and Qualifications: -Experience: A minimum of 4 years of professional experience in full-stack web development. Back-End Proficiency: Strong proficiency in Node.js and its core principles. -Experience with frameworks like Express.js and other is highly desirable. Familiarity with in-memory data stores like Redis and search engines like OpenSearch. -Front-End Proficiency: In-depth knowledge of React.js and its core principles, including experience with popular React.js workflows (such as Flux or Redux). Experience with frameworks is highly desirable. -Database Expertise: Solid experience with MySQL, including database design, query optimization, and data migration. Experience with other database systems, including MySQL databases like MongoDB, columnar databases like Click House, and other relational databases like PostgreSQL. -JavaScript Mastery: Advanced proficiency in JavaScript, including ES6+ features, asynchronous programming, and modern front-end build pipelines. -AWS Knowledge: A good understanding of core AWS services, including but not limited to EC2, Lambda, S3, EBS etc. -Web Fundamentals: Proficient understanding of HTML5, CSS3, RESTful APIs, Jira and version control systems (e.g. Bitbucket). For more details call or WhatsApp on 7304188636 Job Type: Full-time Work Location: In person