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Technical Support Specialist

Technical Support Specialist

Instance IT Solutions

0 years

|

0 Lacs

Surat Gujarat India

Posted:1 day ago| Platform:

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Skills Required

support software tracking research network test resolve documentation database design service contracts patching troubleshooting

Work Mode

Remote

Job Type

Full Time

Job Description

ROLES AND RESPONSIBILITIES:

Address user tickets regarding hardware, software and networking

Maintain the Asset Tracking system.

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Setup devices and assets for new joinees.
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customise desktop applications to meet user needs
Direct unresolved issues to the next level of support personnel
Follow up with Clients/Partners users to ensure their systems are functional
Help create technical documentation and manuals
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritise and manage several open issues.
Acts as expert for infrastructure teams in the plan, design, and delivery of IT solutions.
Acquiring new software and hardware, negotiating service contracts, and building relationships with vendors and service providers
Coordinating and Implementing of Monthly Patching of all Devices using Jumpcloud
Ability to speak to a non-technical audience about technical problems.
Participate in identifying, troubleshooting & mitigating issues on Operating systems in a timely and accurate fashion.

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