Job Title: ERP Support Specialist Job Summary: Our company is seeking an experienced ERP Support Specialist to provide technical support and troubleshooting assistance to users of our ERP software. The ideal candidate will possess strong problem-solving skills and have experience in ERP systems, including implementation, configuration, and administration. Responsibilities: Provide technical support for the companys ERP system, including troubleshooting and resolving technical issues reported by end-users. Communicate with end-users via phone, email, or in-person to gather information on the reported issue and provide timely and effective solutions. Collaborate with the IT team to troubleshoot and resolve issues related to the ERP system, including network connectivity, database connectivity, and other technical issues. Assist in the implementation of the ERP system, including configuration and testing, and provide post-implementation support. Create and maintain documentation of technical procedures, system configurations, and user guides. Conduct user training sessions to educate users on system features and functionality. Monitor the performance of the ERP system and make recommendations for improvements or upgrades as needed. Qualifications: Bachelors degree in Computer Science, Information Technology or related field. 2+ years of experience in supporting and troubleshooting ERP systems. In-depth understanding of ERP system functionality, including finance, lead, admission and inventory modules. Strong problem-solving skills and ability to troubleshoot technical issues quickly and effectively. Excellent communication skills and ability to work collaboratively with end-users and IT teams. Ability to manage multiple tasks and projects simultaneously while adhering to deadlines. Experience with ERP implementation, configuration, and administration. Knowledge of ITIL (IT Infrastructure Library) framework is a plus.,