Technical Support Specialist

• Administer, configure, deploy and maintain PC Support Servers, Application System specific platforms, and desktop operating systems and environments.
• Coordinate design, implementation and maintenance of all applications supporting functionality in or surrounding the PC Support systems or solutions including, but not limited to, WSUS, SMS, BDD, GPOs, Anti-Virus Servers, Anti-Spyware Servers, and Softgrid applications.
• Develop and maintain documentation of technical architecture required to provide quality application support, protection of data assets and support any business resumption planning.
• Collect requirements, design solutions, organize, plan, and implement larger PC-related projects with minimal guidance for PC Support Systems and PC Operating systems and applications
• Analyze user requirements, develop functional specifications and perform gap analysis of existing systems. Identify and resolve problems in order to provide continuous business operations and meet business requirements.
• Train, support, and mentor users, team members, and peers.

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience - required

• 5+ years experience in systems and network monitoring technologies and tools - required

• Microsoft Certified Systems Engineer (MCSE)

• Ability to translate business needs and problems into technical solutions with occasional assistance
• Competent project management skills. Demonstrates an ability to evaluate project objectives and scope for feasibility and understanding
• General business and finance related knowledge
• Effective oral and written communication skills
• Proficient analytical and problem-solving skills
• Ability to work well within a team environment
• Ability to work independently and coordinate activities within a team
• Ability to multi-task
• Microsoft Windows Server 2000/2003 Operating Systems
• Microsoft Windows Desktop Operating Systems
• A+, Network & Microsoft Certified Desktop Support Technician or equivalent experience

Support Hours - CST Overlap: 3.30pm - 12.30am IST