Technical Support Specialist

Greetings for the Day…!!!

We are looking for a Technical Support - L3 for one of our esteemed clients in Hyderabad / Coimbatore having experience into Technical Support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good Communication

Exp: - 2 + Years

Location: Hyderabad / Coimbatore (WFO)

Shifts : - Rotational (24 * 7 )

● Deliver timely and effective technical support to premium clientele via multiple communication channels. Maintain high customer satisfaction ratings and comply with quality standards in the majority of cases.

● Diagnose and resolve complex technical issues encompassing web protocols, networking standards, programming languages, system administration, email routing/delivery, and email encryption

Required

● Moderate exposure with scripting/ programming language and ability to read and understand scripts(Python, Javascript, HTML), identification of Log errors, traces and triggers.

● Preferable - Relevant technical certifications (e.g., Comp Network+, Security+, Linux+, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified – Associate Cloud Engineer).

● Working experience with Web Protocols - HTTPS, DNS, SSL/TLS, and networking standards (Level - Intermediate Skills)

● Working experience with APIs and SQL - Query Language (Level - Intermediate Skills)

● Working experience with System Administration concepts, Active Directory, and command-line interfaces in Windows and Linux environments (Level - Intermediate Skills)

● Working experience with reading and understanding log traces for troubleshooting (Level - Advanced)

● Working experience with email routing and delivery mechanisms

● Demonstrated problem-solving skills with a strong focus on issue resolution

● Excellent critical thinking and troubleshooting abilities

We are looking out for candidates who can join us within 30 days .

Thanks and Regards ,