Technical Support Specialist

Candidate Job Profile: ·

• Hands on experience for all makes of Hardware’s like Desktops, Laptops, Servers, Storages, Nas BOX, firewall, Network switches etc. ·
• Provide applications support like VMware ,VXrail, Nutanix, Simplivity, Veritas , Veeam, Acronix , AD, Anti-Virus, endpoint Security, O365 etc. .
• Should have experience worked with system Integrator company.. ·
• Provide support on certification issues with dealers and customers. ·
• Assist with technical documentation such as user’s manuals, installation manuals and other technical support materials by generating technical content, reviewing and editing manuals, tech notes, diagrams, sales collateral, and other documents as needed ·
• Provide after-hours on-call technical support to Dealers, OEMs and Customers on a rotating basis - shared responsibility with other Customer Ops Technicians/Field Support Engineers ·
• Travel required at times on short notice ·
• Understands business models and how they can be exploited ·
• Provide our customers with break-fix reactive support for our print products ·
• Configure system hardware, software and network components ·
• Maintain a professional appearance at all times with regard to dress and personal appearance tools and equipment ·
• Provide user support both face-to-face and over the telephone ·
• Formulating and leading technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. ·
• Develop solutions for large and complex sales opportunities. ·
• Develops and delivers outstanding Microsoft presentations and demonstrations. ·
• Leads any and all aspects of the technical sales process.
• Advises internal and external Team on overall Technical solutions. ·
• Provides direction and specialist knowledge in applying the technology/application to client business. ·
• Facilitation of client product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell ·
• Leading contributor individually and as a team member, providing direction and mentoring to others. ·
• Developing long lasting and high-quality business relationships with clients by instilling trust and confidence ·
• Working directly with clients to understand their business strategy, Technical requirements & processes · Providing knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery · Formulation of high quality bids and proposals ·
• Scoping the client solution to enable accurate estimation of the effort ·
• Determining whether the current system can be upgraded or if a new system needs to be installed. ·
• Project managing the design and implementation of the system. ·
• Troubleshooting systems issues as they arise. ·
• Overseeing all the moving parts of the system integration. ·
• Measuring the performance of the upgraded or newly installed system. ·
• Training staff on new and existing Technical Aspect. ·
• Providing the company with post-installation feedback.

Required Candidate profile

• Diploma or Degree holder -Bachelor’s degree in information technology or computer Engineering
• Managerial experience.
• Minimum 6 to 7 Years of experience in IT industry
• Technical Certification
• Good knowledge on windows and networks administration.
• Experience on AD/DHCP/DNS is Ø Mandatory
• Knowledge on VSAN, Hyper - V, Domain, Backup, HCI , Security, O365
• Should work independently
• Excellent interpersonal skills & communication skills
• Ability to handle of technical team,
• Need to establish relationship with exiting customer.
• Exposure on VMware, Citrix, Microsoft
• Quick learner to the newer technology
• Should have exposure on Unix , Windows Server Installations& configurations
• .Exposure on Virtualization technology
• Exposure on various Messaging Systems
• Fair Idea of Network topology
• Exposure on storage , SAN, NAS
• Excellent problem solving and trouble shooting skills
• Should find out the RCA's
• Exposure working for an IT companies under remote service desk/technical support
• Good knowledge on windows and networks administration.
• Experience on AD/DHCP/DNS is mandatory.
• Knowledge on VLAN, VPN, Firewalls.
• Should have experience for done the entire setup for Datacenters.

What we are looking for

 Good communication with clients/operational managers – listening and providing answers

 Strong problem solving skills

 Ability to build from good relationships with clients/operational managers and colleagues, Sales Team

 Ability to gather and assimilate information

 Up to date knowledge of technical

 Ability to be adapt and priorities

 Ability to work under pressure and meet deadlines

 Ability to think ahead and anticipate problems, issues and solutions

 Experience of developing creative and client-pleasing solutions to complex business problems

 Team Handling and Team Management with leadership Quality

You will get to:

1. Work closely with and be part of a truly amazing team

2. Join a fast-growing company early, make a difference and enjoy the ride

3. Challenge yourself and take your career to the next level

4. Enjoy a competitive compensation package with unlimited earning potential skills.

• Industry : Information Technology & Services.

• Employment Type Full-time.