Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in chennai
>
KAYA
>
Technical Support Manager

Technical Support Manager

8 years

|

0 Lacs

chennai tamil nadu india

Posted:2 days ago| Platform:

Apply

Skills Required

support ai ml reliability service engineering management microservices leadership kubernetes openshift monitoring splunk appdynamics communication escalation drive triage documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Support Manager

Qualifications:

Bachelor’s degree in computer science or related field.
8+ years of experience in technical support or operations, including 2+ years in a leadership role.
Hands-on exposure to
AI/ML pipelines, NLP models, and LLM-based applications
.

Kubernetes, OpenShift, CI/CD, vector databases (Pinecone, Milvus, Neo4j)

Strong background in
incident management, monitoring tools (Splunk, AppDynamics, Prometheus)
.
Excellent communication and stakeholder management across time zones.

Responsibilities:

Lead and mentor a distributed support team (L2/L3 engineers) across SL/IND.
Own escalation management, incident resolution, and SLA adherence for AI/ML platform services.
Collaborate with engineering teams to identify root causes and drive long-term fixes.
Develop monitoring, alerting, and triage frameworks for AI pipelines, vector databases, and microservices.
Implement knowledge management systems and documentation for support efficiency.
Coordinate across product, SRE, and QA teams to enhance platform reliability.

Maintain alignment with US counterparts and operate during US time zones.

More Jobs at KAYA

Technical Support Manager

chennai, tamil nadu, india

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Technical Support Manager

chennai, tamil nadu, india

Technical Support Manager

Exotel Techcom Pvt Ltd

bengaluru

Technical Support Manager

bengaluru

Technical Support Manager

Beckman Coulter

mumbai, nagpur, thane, nashik, pune, aurangabad

Technical Support Manager

Confiance Software Solutions Private Limited

india

Technical Support Manager

bengaluru, karnataka, india

Technical Support Manager

indore, all india

Technical Support Manager

bengaluru, karnataka, india

Technical Support Manager

hyderabad, all india

Technical Support Manager

Pall Corporation

navi mumbai, all india