Technical Support Logistics Expert

About Ewaantech:

Ewaantech is a top mobile app development and website development company in Saudi Arabia and UAE. We provide additional services including web apps and e-commerce development. Ewaantech is a one-stop solution for any IT related requirements

Job Title: Technical Support Specialist : Logistics Solutions

Location: Cochin

Job Type: Full-Time

Reports To: CFO

Job Summary:

We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our team in supporting our logistics solutions platform. The ideal candidate will have a strong technical background, problem-solving skills, and experience in logistics, supply chain, or transportation systems. You will work closely with customers and internal teams to troubleshoot issues, resolve technical challenges, and ensure a seamless user experience

Key Responsibilities:

1. Provide first and second-level technical support to clients using our logistics and transportation software

2. Troubleshoot system issues including integration problems, API errors, data mismatches, and performance bottlenecks

3. Serve as the liaison between customers and internal teams (Engineering, Product, QA)

4. Support onboarding and implementation of new clients from a technical perspective

5. Document known issues, solutions, and best practices in the knowledge base

6. Monitor system alerts and logs to proactively identify and resolve issues

7. Assist with software updates, configuration changes, and testing

8. Participate in on-call support rotations, if applicable

Qualification:

Bachelor's degree in Logistics (good to have), Computer Science, Information Technology or a related field

Required:

1 .2+ years of experience in logistics industry

2. Experience using logistics tools Cargowise, Flexport (good to have)

3. Experience using ERP, TMS, WMS tools or other logistics-related platforms

4. Excellent communication skills with a strong customer service mindset

5. Strong understanding of logistics operations, supply chain management, or transportation systems

6. Experience with tools such as SQL, Postman, REST APIs, and ticketing systems (e.g., Zendesk, Jira)

7. Analytical and detail-oriented with strong troubleshooting abilities

8. Knowledge of scripting or programming languages (Python, JavaScript, etc.).

9.Experience with EDI formats, barcode scanning systems, or warehouse automation technologies

10.Experience supporting B2B clients and enterprise-level software

Working Conditions:

Working Time: 7:30 am to 4:30 pm (IST), work from office, 5 days working (Monday – Friday)

Fast-paced environment with opportunities for growth and learning

What We Offer:

Competitive salary and benefits package

Opportunities for career advancement and professional development

A collaborative and supportive work environment

The chance to be part of an innovative team transforming logistics through technology

Job Type: Full-time

Pay: ₹15,000.00 - ₹36,572.80 per month

Shift:

• Day shift

Work Days:

• Monday to Friday

Language:

• English (Preferred)

Work Location: In person