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Technical Support (L1/L2 Support)

Technical Support (L1/L2 Support)

iProgrammer Solutions

3 - 5 years

|

3 - 6 Lacs

Posted:1 day ago| Platform:

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Skills Required

kibana ticketing application support product support technical support root cause analysis dml l1 support app support troubleshooting grafana ddl remedy log analysis bmc remedy dynatrace splunk apm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Definitive source of knowledge, technique, and expertise of operations.
Strong knowledge of frontend technologies (react native knowledge preferred).
First level analysis of issues and resolution according to level of issue occurred.
Internal systems monitoring and analysis of issues.
Knowledge of ticketing tools (e.g. Remedy), Kibana.
Technical analysis of issues, investigation
Providing workarounds for emergency fixes.
Analyze repeating APM alerts/Incidents and provide fixes.
Frequent coordination with Tech Leads and Dev team for fixing issues.
Act and analyze in case any APM alert are crossing threshold.
Tracking bugs and their probable fixes.

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iProgrammer Solutions

IT Services and IT Consulting

Pune Maharastra

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