Position: Technical Support Executive About MocDoc MocDoc is a cutting-edge healthcare software platform that bridges the gap between healthcare providers and patients. Our solutions streamline hospital, clinic, and lab management, enhancing efficiency and patient care. As a leader in digital healthcare transformation, we are committed to innovation, quality, and customer satisfaction. Responsibilities: Provide technical support for MocDoc's healthcare management software through voice, chat, and email. Handle a high volume of customer interactions, assess issues, and ensure customer satisfaction. Implement MocDoc's software solutions, conduct customer training, and assist with onboarding. Diagnose and resolve technical issues related to software applications, database management, and integrations. Identify and document various use cases for software features to enhance functionality and usability. Conduct periodic reviews of resolved support cases to ensure compliance with service standards. Address service quality gaps, propose solutions, and drive initiatives for improved customer experience. Prioritize and execute tasks efficiently in a fast-paced, deadline-driven environment. Collaborate with internal teams to escalate and resolve complex technical issues. Required Skills: Strong verbal and written communication skills in English, Hindi, and any Regional Language. Experience in remote IT application support (voice support). Proficiency in Microsoft Excel for reporting and data analysis. Knowledge of SQL Server and database maintenance is an added advantage. Customer-focused mindset with adaptability to diverse customer profiles. Strong interpersonal skills and ability to work effectively in a team environment. Flexibility to work in variable shifts as needed. Ability to travel as required. Prior experience in the healthcare domain is a plus.

More Jobs at Yro Systems Private Limited

Technical Support Executive

Velachery, Chennai

Experience: Not specified

INR 2 - 2 Lacs

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Technical Support Executive