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Technical Support Executive

Technical Support Executive

West Hub Financials

0 years

|

0 Lacs

Nāgpur

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

support management analysis maintenance documentation diagnostics software configuration database resolve report metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Problem Management: Participation in the analysis of root causes of incidents
Monitor application performance and perform necessary maintenance and upgrades.
Create, maintain, and manage knowledge base articles and documentation for internal and end-user support.
Collaborate with cross-functional teams to improve application functionality and efficiency.
Perform system diagnostics, software configuration, and basic database queries to resolve issues.
Monitor and report on application metrics, including uptime, performance, and user satisfaction.

Job Type: Full-time

Shift:

Fixed shift

Work Days:

Weekend availability

Work Location: In person

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West Hub Financials

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