Technical Support Executive

Position Overview:

We are looking for a highly motivated and enthusiastic Individual for Technical Support for our US clients infrastructure management. You will be responsible for configuration, maintenance and troubleshooting of computer systems, Networks and office365, Azure AD, Google drive, Printers and Antivirus. Being into Associate System administrator, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment.

Role & responsibilities:

• Good Interpersonal skills
• Strong problem-solving skills and attention to detail.
• Eagerness to learn and adapt to new technologies.
• Ability to work well in a team and independently.
• Analytical and troubleshooting skills.
• Experience of Desktop Troubleshooting, Printer troubleshooting.
• Outlook Configurations- Office 365
• Knowledge of Dropbox, Google Drive
• Antivirus installations and Troubleshooting
• Knowledge of DHCP, DNS
• Basic Knowledge of Routers, Firewalls
• Active Directory users and groups management
• File and folder permissions.
• Network Printer installations.
• Knowledge of backup types and Restore processes.
• Basic understanding of Operating systems (windows)

Preferred candidate profile

• This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success.

Shift timing and working hours:

• Night shifts and Rotational shifts

• 5 Days working in a week with Rotational week offs