Technical Support Executive

Job Brief

We are looking for an experienced Technical Support Executive to join our highly skilled technical team.

· Providing timely and courteous support to customers via various channels such as phone, email, live chat, or ticketing system.

· Identifying and diagnosing technical problems reported by customers, analyzing the symptoms, and finding appropriate solutions.

· Assisting customers in resolving technical issues with products or services. This may involve walking them through step-by-step solutions or remotely accessing their systems to fix the problem.

· Gaining in-depth knowledge of the company's products or services to address customer inquiries accurately and effectively.

· Keeping detailed records of customer interactions, inquiries, and solutions provided. This helps in maintaining a knowledge base for future reference.

· Handling and escalating complex or unresolved issues to higher-level technical support or relevant departments.

· Providing basic training to customers on using the products or services effectively and efficiently.

· Assisting customers with software updates, patches, and upgrades to ensure their systems are up-to-date and secure.

· Ensuring that customer interactions are handled professionally, and maintaining high-quality service standards.

· Collecting customer feedback to improve products, services, and the overall support experience.

· Utilizing remote support tools to access and troubleshoot customers' computers or devices.

· Contributing to the creation and maintenance of a comprehensive knowledge base with solutions to common issues.

· Assisting customers with hardware-related problems or guiding them in finding appropriate replacements or repairs.

· Collaborating with other teams like the development, sales, or marketing teams to communicate customer feedback and identify areas of improvement.

• Hands on Experience in Microsoft office (excel, PowerPoint) to represent the reports on basis of client and management requirement.
• Supporting investors\clients through email on all technical, functional and any issue related to the system
• Understanding of client requirements and aligning them with system functions (onboarding clients, making amendments according to the client requirement and fitting it in to an application workflow)
• Coordinate with development team regarding upcoming application software release
• To work as on-call person who must work on escalated issues, rerun the issues and fix them

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Technical support: 1 year (Required)