Technical Support Executive

Job Description

Technical Support Executive Job Name: Technical Support Executive Job Role: Technical Support/ Sales Industry:CRM/BPO/KPO Job Location:Udaipur(Rajasthan)Shifts:Rotational Shifts Process:Voice Process Experience:Fresher- 8 year Salary:Best in the Industry Education:Any Graduate Job Summary: Handle queries and complaints of the products. Provide Technical Sales and support services to Us Clints.Transaction handling Services, Problem Solving Efficiency. Should have good command over Grammar and Fluency in English.Good knowledge of computers. Ability to write/type messages to ensure a professional tone. About The Role :: Handling customer technical support cases through phone and email submission. Updating the company website with tech tips and brief documents. Evaluating system potential by assessing the compatibility of new programs with existing programs. Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations. Maintaining system functionality by testing computer components. Achieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action. Maintain client confidence by keeping their information confidential. Preparing reference material for users by drafting operation instructions. A “Technical Support Executive" must have Excellent verbal, written, and listening skills. Should have good command over Grammar and Fluency in English. Good knowledge of computers.Ability to write/type messages to ensure a professional tone. Handle queries and complaints of the Amazon related to products. Transaction handling Services, Problem Solving Efficiency.Numerical Ability, High level of accuracy.Energetic, friendly, and approachable individuals that understand the impact of great customer service.Responsible to deliver high quality and productivity results that meet the identified targets.Strong ability to multitask and take fast decisions independently. Maintains composure and patience with customers.identifying and establishing a new business. organizing sales visits. liaising with existing clients. preparing tenders, proposals, and quotations. providing pre-sales and post-sales support. negotiating contracts, terms, and conditions. reviewing cost and sales performance. writing reports and sales literature. providing product education and advice. attending trade exhibitions, conferences, and meetings. ensuring that sales targets are met. Attracts potential customers by answering product and service questions; suggesting information about other products and services.