Job
Description
Job Description: We are seeking a skilled Technical Support Engineer to join our team. The candidate will play a pivotal role in ensuring the successful configuration, installation, and ongoing support of advanced derma segment-related products like DermaPen, Cryo-Pen, and PlasmaPen. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-first attitude. Key Responsibilities: Note - Candidates having experience with resolving mobile phone troubleshoot (iPhone - Samsung) Shall be preferred. 1. Device Configuration & Installation: Configure devices and facilitate user account creation by verifying client information through email/phone verification codes. Ensure seamless device registration, allowing clients easy access and visibility of full device details. Handle client support, including providing demo calls and resolving any installation-related issues. 2. Client Support & Troubleshooting: · Provide first-line technical support for clients, resolving any operational issues related to the devices. · Troubleshoot and resolve technical problems, either remotely or on-site, to ensure minimum downtime and high client satisfaction. 5. Documentation & Reporting: · Maintain accurate records of installations, client interactions, device maintenance, and issue resolutions. · Prepare and submit technical reports on device performance, client feedback, and any recurring technical issues. 6. Product Knowledge & Continuous Learning: · Stay up-to-date with the latest advancements in devices. 7. Customer Relationship Management: · Build and maintain strong relationships with clients to ensure their long-term satisfaction with the company's products and services. 8. Qualifications & Skills: Bachelor’s degree in Electronics, Biomedical Engineering, or a related technical field. 2+ years of experience in a technical support or field service role, ideally with medical or aesthetic devices. Hands-on experience with device configuration, installation, and troubleshooting. Strong understanding of skincare technologies and derma devices is preferred. Excellent communication skills with the ability to explain technical issues in simple terms. Problem-solving mindset with a customer-first attitude. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Supplemental Pay: Performance bonus Experience: total work: 1 year (Preferred) Work Location: In person Job Types: Full-time, Permanent, Fresher Pay: ₹250,000.00 - ₹300,000.00 per year Benefits: Cell phone reimbursement Internet reimbursement Shift: Day shift Education: Bachelor's (Preferred) Experience: Technical support: 2 years (Required) total work: 3 years (Required) Language: Professional English (Required) Work Location: In person
