Technical Support Executive

About Indroyd Labs Indroyd Labs is India’s leading RFID solution provider for game zones, soft play areas, waterparks, and entertainment centers. With over 450 installations across India and the Middle East, we specialize in RFID-based payment, access control, and venue management systems that deliver seamless, cashless, and engaging guest experiences. Our ecosystem includes handheld POS systems, RFID readers, ticketing kiosks, LED timer bands, Android and desktop applications, and cloud dashboards. Role Overview We are looking for a Technical Support Executive to join our customer success and deployment team. The ideal candidate should have a strong technical foundation, excellent troubleshooting skills, and a customer-first mindset. You’ll work closely with our engineering and operations teams to ensure smooth installation, configuration, and after-sales support of Indroyd products. Key Responsibilities Provide technical support for Indroyd RFID systems, handheld POS devices, kiosks, and dashboards. Assist in installation, configuration, and testing of hardware and software at client sites (remote). Diagnose and resolve network, connectivity, and device integration issues. Handle customer tickets through support channels and ensure timely resolution. Maintain logs of issues and escalate recurring or critical problems to the R&D team. Conduct remote sessions to train client staff on software and system usage. Collaborate with the development team to reproduce and verify reported issues. Coordinate with logistics and service partners for replacement or repair. Generate periodic service reports, feedback summaries, and improvement insights. Required Skills Strong understanding of networking (LAN/Wi-Fi/IP configuration) and Windows/Android troubleshooting. Familiarity with RFID readers, barcode scanners, POS systems, or IoT devices. Familiarity with SQL databases, APIs, or system logs (basic level). Proficiency in remote desktop tools, ticketing systems, and Excel/Sheets. Excellent communication skills (English and Hindi). Ability to handle field deployment and remote troubleshooting.