Technical Support Engineer

Job Title

Experience

Location

Job Type

Department

About the Company

We are a leading IT product company specializing in solutions for the manufacturing industry. Our offerings spans across web-based applications and handheld device integrations built on cutting-edge technologies like ASP.NET, C#, SQL, SAP, and more. Our mission is to digitally transform shop floor operations through innovative and scalable products.

Role Overview

Technical Support Engineer

Key Responsibilities

• Provide

  technical support

  to clients for web and handheld-based applications.
• Handle

  incident tickets

  , analyze logs, replicate issues, and offer timely resolutions.
• Perform

  root cause analysis

  and suggest preventive measures to reduce recurring issues.
• Work closely with

  development, QA, and deployment teams

  to ensure bug fixes are implemented effectively.
• Support

  data extraction, debugging, and database-level fixes

  using SQL queries.
• Troubleshoot

  web-based front-end issues

  involving JavaScript, jQuery, and browser compatibility.
• Support

  WCF service issues

  , integration errors with SAP, or other third-party systems.
• Participate in

  product upgrade support

  , patch deployments, and post-release validations.
• Document

  support procedures

  , known issues, and troubleshooting guides.
• Communicate professionally and clearly with customers and internal teams.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science / IT / Electronics or related field.
• 2+ years of experience in technical support or application maintenance for enterprise-level web applications.
• Strong hands-on knowledge of:

• SQL Server

  : Writing queries, stored procedures, debugging

• Debugging tools

  : Fiddler, browser dev tools, Postman, etc.
• Exposure to

  SAP

  (integration perspective) is a plus.
• Good problem-solving and analytical skills.
• Strong verbal and written communication skills.

Preferred Qualifications

• Basic understanding of

  manufacturing processes

  and how IT systems integrate with shop floor operations.
• Exposure to

  IIS server

  , deployment scripts, and configuration.

What We Offer

• Opportunity to work on industry-leading products in the smart manufacturing space.
• Collaborative work environment with cross-functional exposure.
• Learning and growth opportunities with access to internal training programs.
• Health benefits, paid leaves, and a flexible work culture.