Technical Support Engineer

Snow Planet

3 - 5 years

2 - 6 Lacs

hyderabad

Posted:3 hours ago| Platform:

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Skills Required

basic usage helpdesk manager technology uat management itil user acceptance testing technical support crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you get to do in this role:

Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner.
You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-through.
Identify self-service documentation gaps and create Knowledge Base Articles to help the customer.
You will provide support for ServiceNow customers by managing multiple cases daily.
You will assist peers with their cases.
You will participate in User Acceptance Testing (UAT).

Qualifications and technical skills that will lead to success:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using A

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