Technical Support Engineer

Job Responsibilities:

• Deliver high quality customer support via phone, email, chat and social media
• Assist customers in resolving technical issues
• Deliver First Call Resolution (FCR) by resolving customer issues during the first contact
• Maintain high customer satisfaction rate
• Assist customers with RMA activities

Qualification:

• Graduate

Technical skills:

• Should have basic knowledge on Operating System (Windows & Mac)
• Should have basic knowledge on Mobile & Tablet Storage
• Basic knowledge on Wireless Networking and Troubleshooting Network related issues

• Excellent communication skills in English and Hindi

• Exceptional Probing Skills
• Should have Excellent English writing Skills
• Good Comprehension, Listening and Communication skills

Any Graduation and Immediate Joiners only.

Fluent Hindi and English.

Day Shift Only (9 AM - 6 PM).

Contact : Meghana (6301313901)