Posted:6 hours ago|
Platform:
On-site
Full Time
User Support & Customer Service
· 3+ years of technical user support or customer success experience in enterprise software environments
· Demonstrated ability to explain complex technical concepts to non-technical audiences
· Strong customer service orientation with patience and empathy
· Experience triaging and resolving user issues across varying complexity levels
· Proven ability to remain calm and effective under pressure during high-volume support periods
· Excellent problem-solving skills identifying root causes and effective solutions
Preferred Qualifications
· Healthcare industry experience with understanding of healthcare data and workflows
· Collibra platform experience as an end user or administrator
· ITIL Foundation certification understanding IT service management
· Change management certification
· Experience with data governance programs and data stewardship
· Background in instructional design or formal training development
· Experience with community management and building user communities
Insight Global
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