Technical Support Engineer

Job Description

Job Title: Technical Support Engineer Salary: Best in Industry, not a constraint for the right candidate Notice period: Immediate joiners preferred Place of posting: Bangalore/Pune Job brief We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. They will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Responsibilities Identifying and prospecting potential customers by working on leads Be an expert in the products services of the company and communicating their value and utility to the prospects. Provide Software Technical Support (ONLINE ON SIGHT) Arranging conducting software demo to customers Benchmarking for MSUs (Maintenance, scheduling, and up-gradation) Sending quotations Commercial negotiations with the customers follow up till the order /sale is closed Customer training and annual maintenance of software Understanding client needs and offering solutions and support Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Prioritize and manage several open issues at one time Follow up with clients to ensure their software is fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Working with sales team when closing sale Follow-up with existing customers for new business and networking with new customers To be based at our Bangalore office, handling the sales servicing of our all softwares. Our Bangalore office is located at Bettahalasuru Cross (Located on Devanahalli Airport Road) Required Experience, Skills And Qualifications 1+ years experience in CAD / CAM software sales, like Cimatron, GibbsCAM for tool rooms Metalix Masters /Bachelors degree /Diploma in related domain (technical or engineering or any field) along with software sales experience. Strong CAD / CAM software theory and practical application experience and successful track record, recommended. Software Sales: 1 years (Preferred) Other Skills And Qualifications Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers. People Skills: Persuasive and goal oriented. Possesses an energetic, outgoing, and friendly demeanour. Self-motivated and self-directed. Able to multitask, prioritize, and manage time efficiently. In-depth understanding of company products, services, and its position in the industry. Job Type: Full Time This job is provided by Shine.com Show more Show less