Technical Support Engineer- Python

About the Role

• We are looking for a Technical Support Engineer – Python who will provide high-quality technical assistance and troubleshooting for enterprise customers using our software solutions.

The ideal candidate will have strong analytical skills, hands-on technical knowledge of Python-based applications, and the ability to communicate effectively with global customers through voice, chat, and email

• Key Responsibilities
• Provide technical support and troubleshooting for enterprise software built on or integrated with Python and related technologies.
• Handle incoming customer requests via calls, chat, and email, ensuring First Call Resolution wherever possible.
• Diagnose and resolve technical issues related to application functionality, APIs, databases, or deployment environments.
• Analyze error logs, scripts, and code snippets to identify root causes and recommend solutions.
• Assist customers with installation, configuration, integration, and performance optimization.
• Document all interactions and resolutions accurately in the case tracking system (CRM / ticketing tool).
• Collaborate with engineering and product teams to escalate complex issues and follow through to resolution.
• Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve team efficiency.
• Maintain a high standard of customer communication, professionalism, and ownership throughout the support lifecycle.
• Identify recurring issues or bugs and provide detailed feedback to internal teams for continuous improvement.

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• Required Skills & Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–4 years of experience in technical support, application support, or product support.
• Good understanding of Python scripting – ability to read, debug, and write simple scripts for automation or troubleshooting.
• Experience in troubleshooting applications on Windows, Linux, or Mac OS environments.
• Familiarity with web technologies such as HTML, JavaScript, XML, REST APIs, and database concepts (SQL).
• Experience with ticketing tools like ServiceNow, Zendesk, JIRA, or Salesforce Service Cloud.
• Excellent verbal and written communication skills with a neutral accent for global customer interactions.
• Strong problem-solving mindset, attention to detail, and the ability to multitask in a high-pressure environment.

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Job Type: Full-time

Pay: ₹400,000.00 - ₹420,000.00 per year

Application Question(s):

• What is your current location ?
• How many years of work experience you have in Python ?
• What is your current CTC ?
• What is your expected CTC ?
• What is your notice period ?

Experience:

• Technical support: 1 year (Preferred)

Work Location: In person