Job
Description
As a Technical Support Engineer specializing in Python, your primary role will be to provide top-notch technical assistance and troubleshooting to enterprise clients utilizing our software solutions. You will need to leverage your strong analytical skills and hands-on knowledge of Python-based applications to effectively communicate with global customers via voice, chat, and email. Key Responsibilities: - Provide technical support and troubleshooting for enterprise software utilizing Python and associated technologies. - Address incoming customer inquiries through calls, chat, and email, aiming for First Call Resolution whenever feasible. - Diagnose and resolve technical issues concerning application functionality, APIs, databases, or deployment environments. - Analyze error logs, scripts, and code snippets to pinpoint root causes and propose effective solutions. - Aid customers in installation, configuration, integration, and performance enhancement processes. - Accurately document all interactions and resolutions in the designated case tracking system (CRM / ticketing tool). - Collaborate with engineering and product teams to escalate and resolve complex issues. - Develop and update knowledge base articles, FAQs, and troubleshooting guides to enhance team efficiency. - Uphold a high level of customer communication, professionalism, and ownership throughout the support lifecycle. - Identify recurring issues or bugs and offer comprehensive feedback for continuous internal improvement. Required Skills & Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 1-4 years of experience in technical support, application support, or product support. - Proficient in Python scripting with the ability to read, debug, and create simple scripts for automation or troubleshooting. - Experience in troubleshooting applications across Windows, Linux, or Mac OS environments. - Familiarity with web technologies including HTML, JavaScript, XML, REST APIs, and database concepts (SQL). - Familiarity with ticketing tools like ServiceNow, Zendesk, JIRA, or Salesforce Service Cloud. - Exceptional verbal and written communication skills with a neutral accent for global customer interactions. - Strong problem-solving skills, attention to detail, and the ability to multitask in a high-pressure environment. Please note that the job type for this position is Full-time. Additional Company Details: This job requires in-person work at the designated location. Application Question(s): - What is your current location - How many years of work experience do you have in Python - What is your current CTC - What is your expected CTC - What is your notice period As a Technical Support Engineer specializing in Python, your primary role will be to provide top-notch technical assistance and troubleshooting to enterprise clients utilizing our software solutions. You will need to leverage your strong analytical skills and hands-on knowledge of Python-based applications to effectively communicate with global customers via voice, chat, and email. Key Responsibilities: - Provide technical support and troubleshooting for enterprise software utilizing Python and associated technologies. - Address incoming customer inquiries through calls, chat, and email, aiming for First Call Resolution whenever feasible. - Diagnose and resolve technical issues concerning application functionality, APIs, databases, or deployment environments. - Analyze error logs, scripts, and code snippets to pinpoint root causes and propose effective solutions. - Aid customers in installation, configuration, integration, and performance enhancement processes. - Accurately document all interactions and resolutions in the designated case tracking system (CRM / ticketing tool). - Collaborate with engineering and product teams to escalate and resolve complex issues. - Develop and update knowledge base articles, FAQs, and troubleshooting guides to enhance team efficiency. - Uphold a high level of customer communication, professionalism, and ownership throughout the support lifecycle. - Identify recurring issues or bugs and offer comprehensive feedback for continuous internal improvement. Required Skills & Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 1-4 years of experience in technical support, application support, or product support. - Proficient in Python scripting with the ability to read, debug, and create simple scripts for automation or troubleshooting. - Experience in troubleshooting applications across Windows, Linux, or Mac OS environments. - Familiarity with web technologies including HTML, JavaScript, XML, REST APIs, and database concepts (SQL). - Familiarity with ticketing tools like ServiceNow, Zendesk, JIRA, or Salesforce Service Cloud. - Exceptional verbal and written communication skills with a neutral accent for global customer interactions. - Strong problem-so
