Technical Support Engineer

Company Description

Cyvica Technologies Pvt Ltd is a leading cloud and security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection. We specialize in Azure, Microsoft 365, Intune, Security, Identity & Access Management (IAM), and Microsoft Defender XDR. Our mission is to build highly secure, modern, and efficient cloud environments for organizations across IT, SaaS, education, healthcare, retail, and BFSI sectors. From cloud migrations to Zero Trust security implementations, Cyvica delivers advanced technical solutions backed by a strong focus on operational excellence and cyber resilience. Our team of experts is dedicated to enabling a seamless and secure digital transformation journey for our clients.

Role Description

Technical Support Engineer

In this role, you will provide technical assistance and troubleshooting for cloud and security services, including Microsoft 365, Azure, Intune, and endpoint security solutions. You will support clients through issue diagnosis, resolution, configuration assistance, and proactive system monitoring. You will collaborate with cross-functional teams to ensure smooth implementation and ongoing support of Cyvica’s cloud and cybersecurity solutions.

We Are Looking For

• Strong understanding of Microsoft 365, Azure, Windows OS, and networking concepts
• Good troubleshooting and problem-solving capabilities
• Ability to communicate clearly with both technical and non-technical users
• Experience handling service tickets, incidents, and escalations
• Ability to work independently and prioritize multiple issues
• Customer-first attitude with strong ownership and accountability

Key Responsibilities

• Provide L1/L2 technical support for Microsoft Cloud environments including M365, Azure, Intune & security solutions
• Diagnose and resolve issues related to email, identity & access, device management, Microsoft Defender, and networking
• Configure user accounts, security policies, endpoint compliance, and cloud services as per client requirements
• Track and manage support tickets, ensuring timely updates and SLA adherence
• Assist in deployment, migration tasks, and documentation of solutions
• Monitor and maintain customer environments for performance, health, and security compliance
• Collaborate with engineering teams to escalate and resolve complex issues
• Deliver exceptional service experience and build strong client trust

Good to Have

• Microsoft Certifications (AZ-900, MS-900, MD-102, SC-900, etc.)
• Knowledge of PowerShell scripting
• Understanding of cybersecurity frameworks and Zero Trust concepts
• Familiarity with ITIL processes and service management tools

Growth & Opportunities

• Clear technical career path toward roles such as System Administrator, Cloud Engineer, or Security Specialist
• Access to advanced Microsoft training and certification sponsorship
• Opportunity to contribute to enterprise cloud and security transformation projects
• Recognition and rewards for strong performance and expertise

Work Mode & Schedule

• Remote / Work From Home
• 5-day working week

What We Offer

• Competitive salary & performance benefits
• Professional growth in high-demand cloud & security domains
• Opportunity to work with top enterprises and technology ecosystems
• Supportive learning culture and direct interaction with experienced leadership

Apply Now

Interested candidates can send their CV to:

jobs@cyvica.com