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Capgemini
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Technical Support Engineer

Technical Support Engineer

Capgemini

2 - 5 years

3 - 7 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

client engagement data management technical support web development itil user support information technology service management change management customer support it operations itsm incident management xml html angularjs

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role
As a Tech Support Engineer , you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. Youll work closely with internal teams and clients to troubleshoot issues, manage IT services, and ensure smooth operations across platforms and applications.
In this role, you will:

Provide customer support and incident management for IT systems and services.

Manage and troubleshoot web applications and frameworks including AngularJS and HTML.

Support CRM systems and ensure smooth client management processes.

Implement ITIL-based service management practices.

Handle data formats, file formats, and data processing tasks.

Ensure compliance with industrial standards and security protocols.

Collaborate with teams to support change management and IT operations.

Utilize WITSML and XML for data exchange and integration.

Maintain and develop websites and web applications.

Support users and manage service requests effectively.

Your Profile

4-6 years of experience in technical support or IT service management.

Bachelors degree in Information Technology, Computer Science, or a related field.

Strong understanding of web development, data management, and ITIL practices.

Excellent communication and client engagement skills.

Ability to work collaboratively in a fast-paced environment.

What Youll Love About Working Here
We value flexibility and support our employees with remote work options and adaptable schedules to maintain a healthy work-life balance.Our inclusive culture brings together diverse professionals committed to growth, innovation, and excellence.Youll have access to continuous learning opportunities and certifications in emerging technologies.

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Technical Support Engineer