Technical Support Analyst - YouAppi

Designation

: Technical Support Analyst

Office Location: Remote

Position Description:

We are seeking a Technical Support Analyst (Data-Focused) to join our growing Analytics/tech-support team. This hybrid role bridges data analysis, technical investigation, and hands-on coding, supporting our internal stakeholders by resolving data issues, maintaining script-based tools, and providing technical insights. The ideal candidate has a strong analytical mindset, excellent Python and SQL skills, experience working with Athena or large-scale datasets, and a sharp attention to detail.

Primary Responsibilities:

• Investigate and resolve data inconsistencies or anomalies raised by business or engineering teams
• Write and debug Python scripts to automate checks, extract insights, or fix data issues
• Run and adapt SQL queries (Athena and standard RDBMS) for data investigations
• Analyze logs and data flows to troubleshoot technical problems
• Build or support internal tools for monitoring, analysis, or reporting
• Collaborate with product, data, and engineering teams to ensure data quality and integrity
• Maintain clean documentation of findings, tools, and processes
  

Required Skills:

• Strong Python skills for scripting, automation, and basic data processing
• Proficient in SQL, including joins, filtering, and analytical queries
• Hands-on experience using AWS Athena or other distributed query engines
• General coding/debugging experience and strong technical curiosity
• General coding/debugging experience and strong technical curiosity
• Ability to read and debug log files, JSON payloads, and internal tool outputs
• Comfortable in CLI/terminal environments and working with structured/unstructured data
• Proven attention to detail — able to detect subtle anomalies or logic issues
• Strong analytical and problem-solving mindset
  

Preferred (Nice-to-Have)

• Experience with AWS tools (S3, Glue, Lambda, CloudWatch)
• Familiarity with Git and basic version control workflows
• Understanding of ETL pipelines, data validation, or schema management
• Exposure to dashboards (e.g., Metabase, Looker, Tableau)
• Ability to understand and use REST APIs for debugging or automation
• Experience working in cross-functional, collaborative teams
  

Education & Experience

• Bachelor’s degree in a technical field (Computer Science, Engineering, Data Science),
• or equivalent practical experience
• 1–3 years in a technical analyst, data support, or operational engineering role
  

Candidate Traits

• Strong communicator — able to explain findings to technical and non-technical
• audiences
• Team-first attitude, willing to help others and adapt to changing priorities
• Proactive, detail-oriented, and solution-driven
• Comfortable multitasking between support tickets, tooling, and analysis
  

Work Environment Details:

About Affle:

Affle is a global technology company with a proprietary consumer intelligence platform that delivers consumer recommendations and conversions through relevant Mobile Advertising. The platform aims to enhance returns on marketing investment through contextual mobile ads and also by reducing digital ad fraud. Affle powers unique and integrated consumer journeys for marketers to drive high ROI, measurable outcome-led advertising through its Affle2.0 Consumer Platforms Stack which includes Appnext, Jampp, MAAS, mediasmart, RevX, Vizury and YouAppi.Affle 3i Limited successfully completed its IPO in India and now trades on the stock exchanges (BSE: 542752 & NSE: AFFLE). Affle Holdings is the Singapore-based promoter for Affle 3i Limited, and its investors include Microsoft, and Bennett Coleman & Company (BCCL) amongst others.For more information please visit: www.affle.com

About BU (YouAppi)

YouAppi is a programmatic mobile app retargeting products that put your app where you want it - top of mind. A holistic marketing funnel approach activates valuable users, keeping them engaged, and growing your app revenue. For every app that helps in retargeting DSP offers a tailored approach with flexible integrations, optimizations, and transparent reporting going beyond downloads.For more information please visit https://youappi.com/