Technical Solutions Architect UPS Devices (APC Specialist)

Job Description

Key Responsibilities: 1. Technical Leadership & Support (50%) Serve as the primary technical authority for all APC UPS systems, providing expertlevel troubleshooting and solutions. Offer 24/7 on-call support for critical customer escalations when required. Remotely diagnose and resolve complex UPS issues by analysing logs, error reports, and system diagnostics. Triage service requests, prioritize based on urgency, and implement corrective actions. Train and mentor field engineers and support staff on APC UPS products, best practices, and advanced troubleshooting. Assist the Account Manager in resolving high-stakes technical challenges affecting customer satisfaction. Document solutions and create knowledge base articles for internal and customer use. 2. Business Growth & Strategic Leadership (50%) Understand customer requirements and architect tailored UPS solutions (APC and complementary technologies). Drive accreditation pathways for engineers and the company to enhance capabilities (e.g., APC certifications, partner status). Position Solid Systems Global as a key APC partner by identifying market opportunities and competitive differentiators. Collaborate with Sales & Marketing to develop technical collateral (whitepapers, case studies, demos) that support business development. Lead pre-sales engagements, including solution design, proof-of-concept (PoC) setups, and technical presentations. Stay ahead of industry trends (e.g., lithium-ion UPS, modular systems, smart monitoring) and advise leadership on strategic investments. Additional Responsibilities - Lead the UPS Technical Team, setting best practices, escalation protocols, and skill development plans. Foster innovation by evaluating new APC products, tools, and service offerings. Represent the company at industry events, APC partner meetings, and training sessions. 5+ years in UPS technical support, engineering, or solutions architecture (APC expertise required). Deep knowledge of APC Smart-UPS, Symmetra, Galaxy, and associated software (StruxureWare, PowerChute). Proven ability to analyse logs, diagnose failures, and implement fixes remotely. Experience training engineers and creating technical documentation. Strong business acumenability to align technical solutions with revenue growth. Exceptional communication skills (customer-facing, sales support, leadership updates). APC Certified (or equivalent vendor certifications). Technical Architecture, UPS Devices, APC (American Power Conversion), Power Systems, Electrical Engineering Background in data center power infrastructure or critical environments. Experience with competitor UPS systems. (Eaton, Vertiv, CyberPower). Project management or team leadership experience.