Technical Solutions Architect UPS Devices (APC Specialist)

Key Responsibilities:
1. Technical Leadership & Support (50%)Serve as the primary technical authority for all APC UPS systems, providing expertlevel troubleshooting and solutions.Offer 24/7 on-call support for critical customer escalations when required.Remotely diagnose and resolve complex UPS issues by analysing logs, errorreports, and system diagnostics.Triage service requests, prioritize based on urgency, and implement correctiveactions.Train and mentor field engineers and support staff on APC UPS products, bestpractices, and advanced troubleshooting.Assist the Account Manager in resolving high-stakes technical challenges affectingcustomer satisfaction.Document solutions and create knowledge base articles for internal and customeruse.2. Business Growth & Strategic Leadership (50%)Understand customer requirements and architect tailored UPS solutions (APC andcomplementary technologies).Drive accreditation pathways for engineers and the company to enhancecapabilities (e.g., APC certifications, partner status).Position Solid Systems Global as a key APC partner by identifying marketopportunities and competitive differentiators.Collaborate with Sales & Marketing to develop technical collateral (whitepapers,case studies, demos) that support business development.Lead pre-sales engagements, including solution design, proof-of-concept (PoC)setups, and technical presentations.Stay ahead of industry trends (e.g., lithium-ion UPS, modular systems, smartmonitoring) and advise leadership on strategic investments.Additional Responsibilities -Lead the UPS Technical Team, setting best practices, escalation protocols, and skilldevelopment plans.Foster innovation by evaluating new APC products, tools, and service offerings.Represent the company at industry events, APC partner meetings, and trainingsessions.

5+ years in UPS technical support, engineering, or solutions architecture (APC
expertise required).Deep knowledge of APC Smart-UPS, Symmetra, Galaxy, and associated software(StruxureWare, PowerChute).Proven ability to analyse logs, diagnose failures, and implement fixes remotely.Experience training engineers and creating technical documentation. Strong business acumenability to align technical solutions with revenuegrowth.Exceptional communication skills (customer-facing, sales support, leadershipupdates). APC Certified (or equivalent vendor certifications).Technical Architecture, UPS Devices, APC (American Power Conversion), Power Systems, Electrical EngineeringBackground in data center power infrastructure or critical environments.Experience with competitor UPS systems. (Eaton, Vertiv, CyberPower).Project management or team leadership experience.