Technical Recruiter II

Job Summary

Duties And Responsibilities

• Manage end-to-end recruitment for roles in Service Desk, Infrastructure Management, and others as needed.
• Collaborate with hiring managers to define role requirements, sourcing strategy, and hiring timelines.
• Utilize multiple sourcing channels (job boards, employee referrals, and internal database) to build strong talent pipelines.
• Conduct initial screenings, evaluate technical fit (in collaboration with hiring managers), and coordinate interviews.
• Drive a best-in-class candidate experience, maintaining professional communication and timely updates.
• Ensure recruitment SLAs such as time-to-fill, time-to-offer, and candidate pipeline quality are met.
• Track and maintain accurate data in the Applicant Tracking System (ATS) and recruitment reports.
• Maintain compliance with company policies and local labor regulations.
• Collaborate with TA peers on employer branding initiatives and continuous process improvement.
  

Basic Qualifications

• 3–5 years of recruitment experience, with 2+ years focused on hiring for Service Desk and Infrastructure Management roles.
• Solid understanding of IT services frameworks, shift-based support models, and L1–L3 support structures.
• Proven experience working in a fast-paced, high-volume hiring environment.
• Strong communication and stakeholder management skills.
• Hands-on experience with ATS tools.
• Proficient in using sourcing platforms like LinkedIn Recruiter, Naukri, Indeed, etc.
• Collaborate with hiring managers to define role requirements, sourcing strategy, and hiring timelines.
• Utilize multiple sourcing channels (LinkedIn, job boards, employee referrals, and internal database) to build strong talent pipelines.
• Conduct initial screenings, evaluate technical fit (in collaboration with hiring managers), and coordinate interviews.
• Drive a best-in-class candidate experience, maintaining professional communication and timely updates.
• Ensure recruitment SLAs such as time-to-fill, time-to-offer, and candidate pipeline quality are met.
• Track and maintain accurate data in the Applicant Tracking System (ATS) and recruitment reports.
• Maintain compliance with company policies and local labor regulations.
• Collaborate with TA peers on employer branding initiatives and continuous process improvement.
  

Preferred Qualifications

• Prior experience supporting a global IT services organization.
• Exposure to diversity hiring practices in India.
• Bachelor's degree in HR, Business, or related field; certification in recruitment or sourcing is a plus.