Job Summary
We are seeking a Talent Acquisition Specialist II with a strong background in Service Desk and Infrastructure Management hiring. In this role, you will be responsible for driving full-cycle recruitment to support our IT operations and managed services functions, ensuring timely hiring of high-quality candidates. You ll partner closely with business stakeholders to understand workforce needs and deliver talent that drives business success.
Duties and Responsibilities
- Manage end-to-end recruitment for roles in Service Desk, Infrastructure Management, and others as needed.
- Collaborate with hiring managers to define role requirements, sourcing strategy, and hiring timelines.
- Utilize multiple sourcing channels (job boards, employee referrals, and internal database) to build strong talent pipelines.
- Conduct initial screenings, evaluate technical fit (in collaboration with hiring managers), and coordinate interviews.
- Drive a best-in-class candidate experience, maintaining professional communication and timely updates.
- Ensure recruitment SLAs such as time-to-fill, time-to-offer, and candidate pipeline quality are met.
- Track and maintain accurate data in the Applicant Tracking System (ATS) and recruitment reports.
- Maintain compliance with company policies and local labor regulations.
- Collaborate with TA peers on employer branding initiatives and continuous process improvement.
Basic Qualifications
- 3 5 years of recruitment experience, with 2+ years focused on hiring for Service Desk and Infrastructure Management roles.
- Solid understanding of IT services frameworks, shift-based support models, and L1 L3 support structures.
- Proven experience working in a fast-paced, high-volume hiring environment.
- Strong communication and stakeholder management skills.
- Hands-on experience with ATS tools.
- Proficient in using sourcing platforms like LinkedIn Recruiter, Naukri, Indeed, etc.
- Collaborate with hiring managers to define role requirements, sourcing strategy, and hiring timelines.
- Utilize multiple sourcing channels (LinkedIn, job boards, employee referrals, and internal database) to build strong talent pipelines.
- Conduct initial screenings, evaluate technical fit (in collaboration with hiring managers), and coordinate interviews.
- Drive a best-in-class candidate experience, maintaining professional communication and timely updates.
- Ensure recruitment SLAs such as time-to-fill, time-to-offer, and candidate pipeline quality are met.
- Track and maintain accurate data in the Applicant Tracking System (ATS) and recruitment reports.
- Maintain compliance with company policies and local labor regulations.
- Collaborate with TA peers on employer branding initiatives and continuous process improvement.
Preferred Qualifications
- Prior experience supporting a global IT services organization.
- Exposure to diversity hiring practices in India.
- Bachelors degree in HR, Business, or related field; certification in recruitment or sourcing is a plus.
