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Networking I Professional

Networking I Professional

CompuCom

1 - 3 years

3 - 5 Lacs

pune

Posted:None| Platform:

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Skills Required

wireless change management helpdesk wan network operations lan incident management it operations cisco monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Networking I

Function: NOC (Network Operations Center)

Profile: Networking I

Domain: Networking/ITSM

Level: 1

Role: As Networking I NOC (Network Operations Center), you are responsible for performing monitoring, troubleshooting, incident management, change management, problem management, installs/decommissioning and end-to-end lifecycle management for our customer s network infrastructure. Analyzes and resolves problems associated with network devices (routers, firewalls, switches, wireless access points etc.) and interconnecting network transport (LAN/WAN).

Responsibilities:

Responding to automated and/or manual alerts/events/incidents about network issues and initiating the resolution life cycle.
Remote testing/triage to validate alert/event/incident.
Contacting customer helpdesk and/or end user and guiding through initial triage/troubleshooting to isolate network issues to hardware/cabling/transport.
Reporting issues and initiating trouble tickets with hardware/cabling/transport vendors.
Following up with vendors according to SLAs and escalation matrices to coordinate communication of latest updates, dispatch ETAs, RFOs etc. to the customer.
Initiating & coordinating service calls for field engineers with vendors (including third party vendors independent of the hardware/cabling/transport vendors).
Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve basic device hardware, configuration and/or software/IOS issues.
Escalate issues for Level 2/3 support as per documented guidelines.
Provide implementation support for change management activities performed with Level 2/3 support.
Provide analytical support for problem management activities being performed with Level 2/3 support.
Strong concepts of networking like TCP/IP and TCP dump.
Network management - configuring network interfaces and troubleshooting network problems,

Qualifications:

1- 3+ years of technical experience in corporate IT operations
Knowledge of Routing & Switching
Strong skills in working with clients and communication.
Knowledge regarding Internet Service Providers
Strong writing skills to maintain organized documentation.
Knowledge of network cabling, network classification and network topology
Professional level training & certification in data networking by any leading vendor, i.e. Aruba, Arista, Cisco, Juniper, Fortinet, Meraki, Checkpoint, Palo Alto.

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