Technical Program Manager

Brief about the Profile

Profile Name: Program Manager

Education: BSC IT, BCA, BTech, MSC IT, MCA, MBA in Systems

Required Experience: 8-10 years

Relevant Experience as Program Manager atleast 2-3 years

Candidate Location: Western line- (Churchgate to Virar)

Type: Full Time and Work from office(Malad West)

Skills

Should be currently managing and taking reporting from Project Managers / implementations managers

Should have prior experience as IT Project manager

Project Management Professional (PMP) certification preferred

Excellent client-facing communication skills

Proven ability to solve problems creatively

Strong familiarity with project management software tools, agile methodologies, and best practices

Experience seeing projects through the full life cycle

Excellent analytical skills

Proven ability to manage project deliveries according to outlined scope and timeline

Responsibility

Lead and Manage Implementation Managers

Should make sure implementation delivery timelines are achieved

Managing Change Requests and its man-days efforts

Managing Support TAT for each client and making sure its issues are resolved within TAT

Sharing the new requirements for product enhancements

Manage Escalations of Clients

Make sure project management tools and implementation process are followed

Coordinate and review the user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients

Have good rapport with clients and try to cross sell new features of product

Planning technology or feature upgrade of current implemented projects

Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules

Submitting project deliverables and ensuring that they adhere to quality standards.

Establishing effective project communication plans and ensuring their execution.

Preparing appropriate contingency/risk management plans

Obtaining customer acceptance of project deliverables.

Utilize industry best practices, techniques, and standards throughout entire project execution