Technical Product Manager – Telephony & AI Customer Experience

You won’t just manage products — you’ll rewrite how people experience connection. As our Technical Product Manager, you’ll guide the transformation of customer communication into something seamless, human, and intelligent.

This is your chance to merge craft with vision. You’ll shape next-generation platforms where AI and telephony converge to deliver clarity, speed, and confidence at every touchpoint. Each decision you make will ripple outward, improving lives and redefining what great service feels like.

You’ll feel the pride of knowing that every solution you design gives people back time, dignity, and peace of mind. Each milestone you achieve becomes part of a story where conversations aren’t just transactions — they’re moments of trust, care, and relief. This is work you’ll tell stories about years from now, because it changed how the world connects.

Here, complexity turns into simplicity. Legacy becomes innovation. The legacy you create won’t just be technical — it will be deeply human.

Your next 5 minutes could land you in our top 5% shortlist — click Apply to start your application (a short, simple step to put you in the running)

Ready to make your mark? Take our brief online survey → https://www.surveymonkey.com/r/V3SXC67

Role Snapshot

• Location/Schedule

  : This is a full-time position that can be based remotely in India. The selected candidate will be required to work Eastern Standard Time Zone hours during the initial few months.

• Purpose

  : Lead the modernization of telephony platforms and integration of AI-driven customer experience solutions.

Key Responsibilities

• Define and execute roadmap for telephony and AI-powered customer service.
• Oversee planning, execution, and delivery of modernization projects.
• Provide technical oversight of VoIP, SIP, and telephony infrastructure.
• Partner with AI/ML teams to design and optimize intelligent automation.
• Ensure seamless migration from legacy systems to cloud platforms.
• Bridge technical detail and business impact across functions.
• Manage vendors, risks, and budgets while reporting progress to leadership.

Must-Have Qualifications

• 5+ years in product/project management within telephony, IT, or customer service technology.
• Expertise in PBX/VoIP systems, SIP, and network engineering.
• Experience with cloud telephony providers (e.g., Twilio, AWS Connect).
• Exposure to AI-driven solutions (chatbots, NLP, ML).
• Strong cross-functional leadership and vendor management skills.

Preferred Qualifications

• CRM integration experience (e.g., Zendesk, Salesforce).
• PMP, ITIL, or relevant technical certifications.
• Familiarity with AI contact center platforms.
• Bachelor’s degree in Computer Science/Engineering; MBA a plus.

What We Offer

• Remote-first flexibility.
• Opportunity to lead transformative, high-impact technology projects.
• Mission-driven culture focused on innovation and excellence.

Honest Challenge

You’ll face the challenge of uniting legacy infrastructure with cutting-edge AI — balancing technical depth, change management, and visible results under real-world constraints.

READY TO JUMP IN?

https://www.surveymonkey.com/r/V3SXC67

Important: Completing the embedded application step is required to be considered.

Mercola welcomes applicants of every background, identity, and life experience.