Technical Operations Associate

Job Title: Operations & Technology Coordinator (Broking) Location: Mumbai Employment Type: Full-time Experience: 1–3 years (Broking / Fintech preferred) About the Role We are seeking a proactive and tech-savvy professional to manage client experience, platform operations, and cross-functional coordination in our broking business. This role combines client interaction, technology management, and process improvement — ideal for someone who understands both financial operations and digital systems. Key Responsibilities Act as the primary bridge between clients, internal teams, and technology partners for all platform and service-related matters. Oversee the end-to-end client query lifecycle — from receipt and tracking to resolution and closure within defined SLAs. Coordinate with technology and vendor teams to troubleshoot platform issues, perform UAT testing, and implement product enhancements. Monitor and maintain trading platform uptime, order execution flow, and API stability, escalating issues proactively. Collaborate with Sales, Operations, and Compliance teams to streamline processes and improve client turnaround times. Prepare and analyze MIS reports, issue logs, and performance dashboards for management review. Identify recurring issues or process bottlenecks and recommend automation or process optimization initiatives. Work with the product and tech teams to prioritize system updates and client-facing improvements. Conduct training sessions for internal teams on new platform features, processes, or client communication protocols. Ensure adherence to regulatory and internal compliance standards in all client and system interactions. Gather and synthesize client feedback to assist in feature roadmap planning and continuous experience enhancement. Coordinate with depository participants (CDSL/NSDL), exchange back offices, and support partners for operational matters. Assist in the launch and rollout of new tools, platforms, or integrations within the broking ecosystem. Maintain documentation of workflows, SOPs, and FAQs for internal knowledge management.