Job
Description
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Technical Operations Analyst Introduction to team Private Label Solutions (PLS) is the B2B arm of Expedia Group. We open up our supply and innovative technology to businesses looking to take on the world of travel. These businesses, sometimes referred to as our ‘demand partners’, include global financial institutions (e.g. AMEX), corporate managed travel, offline travel agents (e.g. Flight Centre), global travel suppliers (e.g. Delta) and many more. We are looking for a supporting-level Infrastructure/Platform team member who brings foundational technical knowledge to contribute to both technical and non-technical projects. This individual will assist in resolving infrastructure disruptions, supporting service enhancements, and performing data analysis and remediation tasks. The role is ideal for early-career professionals interested in gaining hands-on experience in platform support, cloud services, and infrastructure operations. In this role, you will: Assist with issue investigation, documentation, and remediation. Support daily operations of internal systems and cloud platforms. Collect and analyze data to identify recurring issues and improvement areas. Identify, escalate, and collaborate on bug resolution. Help configure and operate infrastructure using tools like AWS. Use technical expertise to minimize disruptions and resolve problems. Work cross-functionally to improve processes and system efficiency. Analyze satisfaction data and support feedback loops. Think holistically about systems, people, processes, and tech. Prepare clear communications for technical and non-technical audiences. Support statistical analysis and help develop operational standards. Proactively ask questions, propose ideas, and aid problem-solving. Experience and Qualifications 0-2 years of relevant experience in a technical or infrastructure-related role. Bachelor’s degree or equivalent experience; a technical degree is preferred. Exposure to infrastructure services and cloud platforms (e.g., AWS); certifications like AWS Foundational or A+ a plus. Basic knowledge of software testing and scripting/programming (JavaScript, Bash). Able to write simple logic and control flow (e.g., FizzBuzz). Familiar with observability tools and operational dashboards. Experience supporting production environments and working with technical data. Strong analytical skills to identify root causes and recommend solutions. Effective communicator, able to tailor messages to different audiences. Collaborative and proactive in improving processes. Adaptable to new workflows and technologies for better efficiency. #LI-SV1 Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. India - Haryana - Gurgaon Technology Full-Time Regular 06/19/2025 ID # R-96064
