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Technical Operations Analyst

Technical Operations Analyst

Stripe

2 - 5 years

11 - 13 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Data Operations Operations SQL Financial Reconciliation Reconciliation Data Analysis Payments Finance Operation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Process reconciliation requests to ensure money is accurately ledgered and respond to support requests from banking partners Monitor performance for users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks. Respond to performance inquiries from technical account managers, product support teams, and other internal stripe teams. Interface with Stripes financial partners across the world to communicate operational breakages and help drive resolutions. Provide fast, accurate responses to complex support inquiries from partners. Partner with internal and external teams to validate the accuracy of Stripes financial data. Introduce data and process eciencies to meet the scale and speed of Stripe. Identify and automate inecient operational processes to reduce manual workloads. Preferred candidate profile Have at least 2 years experience in a technical role with experience writing SQL to query relational databases Have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges. Have strong analytical skills to investigate, prioritize, and identify the root cause of issues. Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders. Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines. Have experience identifying and triaging technical issues. Demonstrated track record of process improvement and proactive problem solving. Have investigative mindset and operations experience Excellent written and verbal communication skills in English Preferred qualifications Payments expertise (working with financial partners, optimizing processing errors, managing payment costs). Experience operating in a high growth technology company.

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Stripe

stripe.com

Software Development

South San Francisco California

5001-10000 Employees

89 Jobs

Key People

Patrick Collison

Co-Founder & CEO
John Collison

Co-Founder & President
Drew Houston

Board Member
Joaquin D. Ochoa

Chief Technology Officer
Claire Hughes Johnson

Chief Operating Officer

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Technical Operations Analyst