Technical Operations Analyst

Job Description

Private Label Solutions (PLS) is the B2B arm of Expedia Group. We open up our supply and innovative technology to businesses looking to take on the world of travel. These businesses, sometimes referred to as our demand partners , include global financial institutions (eg AMEX), corporate managed travel, offline travel agents (eg Flight Centre), global travel suppliers (eg Delta) and many more. We are looking for a supporting-level Infrastructure/Platform team member who brings foundational technical knowledge to contribute to both technical and non-technical projects. This individual will assist in resolving infrastructure disruptions, supporting service enhancements, and performing data analysis and remediation tasks. The role is ideal for early-career professionals interested in gaining hands-on experience in platform support, cloud services, and infrastructure operations. In this role, you will: Assist with issue investigation, documentation, and remediation. Support daily operations of internal systems and cloud platforms. Collect and analyze data to identify recurring issues and improvement areas. Identify, escalate, and collaborate on bug resolution. Help configure and operate infrastructure using tools like AWS. Use technical expertise to minimize disruptions and resolve problems. Work cross-functionally to improve processes and system efficiency. Analyze satisfaction data and support feedback loops. Think holistically about systems, people, processes, and tech. Prepare clear communications for technical and non-technical audiences. Support statistical analysis and help develop operational standards. Proactively ask questions, propose ideas, and aid problem-solving. Experience and Qualifications 0-2 years of relevant experience in a technical or infrastructure-related role. bachelors degree or equivalent experience; a technical degree is preferred. Exposure to infrastructure services and cloud platforms (eg, AWS); certifications like AWS Foundational or A+ a plus. Basic knowledge of software testing and scripting/programming (JavaScript, Bash). Able to write simple logic and control flow (eg, FizzBuzz). Familiar with observability tools and operational dashboards. Experience supporting production environments and working with technical data. Strong analytical skills to identify root causes and recommend solutions. Effective communicator, able to tailor messages to different audiences. Collaborative and proactive in improving processes. Adaptable to new workflows and technologies for better efficiency.