Technical Manager

The Job in short

• As a

  Technical Manager,

  you are the technical leader of a strategic client account - or a
• portfolio of accounts - with end-to-end ownership of the technical success and quality of our
• solution delivery. You work in close partnership with the Delivery Leader, ensuring that our
• clients not only go live successfully, but continue to thrive and scale with confidence.
• You are a hands-on leader who drives solution design with architects, partners closely with
• engineering leads, and leads from the front when needed during complex technical challenges
• or critical incidents. You set the tone for engineering excellence, while ensuring the right technical
• team structures and accountabilities are in place to deliver at scale.
• Throughout the client journey, you are the primary technical contact and trusted advisor,
• seamlessly navigating between technical deep dives and high-stakes conversations with CIOs
• and executives. You bring clarity, confidence, and commitment to every interaction while
• shaping outcomes.

Meet the job

• Take full technical ownership of the client account, acting as the technology leader
• across all workstreams.
• Use your technical and product expertise to define and drive our clients’ technical
• strategy
• Become an internal advocate of the client and bring the voice of the customer into the
• rest of the Backbase organization
• You identify opportunities for the customer to have better product adoption, provide
• guidance on best practices for custom components, and help the client align their
• requirements with our R&D roadmap
• Collaborate closely with the Technical Support, Product Engineering, and Project
• Implementation teams at Backbase to ensure successful implementations of the
• Backbase product.
• Ensure technical quality and compliance with platform best practices across all squads,
• raising the bar for engineering practices and delivery standards.
• Act as the technical face of Backbase towards the client’s senior stakeholders, from
• engineering teams to CIO-level conversations.
• Serve as a role model by being hands-on when needed - unblocking technical issues,
• supporting squads, and ensuring progress.

How about you

• Overall experience of 10+ years and 5 years of management experience with solid
• technical background, including experience in software and systems architecture;
• You have led enterprise-grade software delivery, preferably in financial services or
• regulated industries;
• You have experience with most of our technology stack: Java, Spring, Maven, Gradle,
• Angular, Kotlin, Cloud Deployments, Docker, Kubernetes (on-prem, cloud) and Swift.
• Having a cloud certification (e.g. AWS Certified Solutions Architect) is a plus;
• You thrive in high-stakes environments, leading from the front during escalations and
• aligning cross-functional teams under pressure.
• You have a deep understanding of DevOps, CI/CD, monitoring, and SRE practices —
• and ensure operational excellence is part of delivery.
• You have excellent communication and stakeholder management skills, equally
• comfortable with engineering teams and CXOs.
• You are passionate about building strong engineering cultures, mentoring teams, and
• setting a high bar for engineering excellence.
• You hold a Bachelor’s or Master’s degree in Computer Science or a related field, or
• equivalent relevant industry experience.