ROLE AND RESPONSIBILITIES
OVERALL ROLE
The Facility Manager will SPOC for FM services and leading a team or vendor group to manage the tactical delivery for the assigned property/facility, and be the on-site key point of contact for the key stakeholders &/or client. The responsibilities will include site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.
MAJOR RESPONSIBILITIES
- People Management (where applicable)
- Demonstrate and ensure to instill a culture in the team that match our I am JLL core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
- Manage and coach team
- Develop and sustain a high-quality well motivated team
- Ensure high staff morale, trust and work ethics
- Actively support an environment that supports teamwork, co-operation and performance excellence within team
- Assist in mentoring and enabling Training & Development of team members
- Client/Stakeholder Management
- Deliver excellent customer service to meet on-site clients expectations
- Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
- Monitor procedures to ensure clients expectations are conveyed and worked upon
- Procurement & Vendor Management
- Manage multiple vendors including hard and soft skills to deliver services on time and within budget
- Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices
- Contracts Management
- Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics
- Monitor expiry of contracts and initiate re-procurement if needed
- Continually assess contracts to ensure best value delivered to the client
- Finance Management
- Ensure that the sites financial operations are meeting targets and control requirements
- Assist and monitor financial processes to ensure account payable procedures are followed at all times
- Health & Safety Management
- Implement and manage safety procedures to ensure the provision of a safe working environment
- Ensure compliance with statutory regulations on fire, health and safety standards
- Site Operations Management
- Implement Industry Best Practice operations
- Assist and monitor to ensure all building procedures and performance measures are maintained at all times
- Ensure all Critical Environment (CEM) requirements are met
- Seek ways to reduce costs and improve operational standards
- 24/7 emergency call support and site attendance is required
- Risk Management
- Assist in the implementation and management of a property risk management program
- Support the implementation and monitoring of disaster recovering and business continuity plans
- Follow established escalation procedures and incident reporting procedures
- Adhere to Jones Lang LaSalles business conduct by ensuring compliance with the firms guidelines, procedures and strategies
- Achieve Key Performance Indicators and Service Level Agreement targets
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
- Min. 6-7 years of experience in facilities, property management, hospitality or related field
- Experience of working in Technical environment
- Knowledge of local health and occupational safety requirements
- Knowledge of critical facilities
- Knowledge of vendor management for specialized services
- An understanding of Technical aspects of facility/property (DG Operations, Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
- Proven capacity to understand and interpret commercial contracts
- Strong budget management and financial analysis skills
Critical Competencies for Success
- Client Focus & Relationship Management
- Ease of interaction with a wide range and wide level of client staff
- Ability to manage conflict and balance between client and firm requirements
- Has a customer-oriented attitude
- Demonstrates proactive & professional approach to customer service
- Project Management & Organizational Skills
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis
- Problem Solving & Strategic Thinking
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
- Demonstrated superior people management skills ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels
- Strong communicator Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
- Passion for quality has an eye for detail to make sure the best delivery of services
- Self-motivated; confident & energetic
- Ability to effectively deal with stressful situations
- Flexible able to adapt to rapidly changing situations
- Strongly goal-oriented able to focus on meeting all performance targets
- Is a team player able to cooperate and work well with others to meet targets
- Proven ability to initiate and follow through with improvement initiatives
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
KEY STAKEHOLDERS
Client staff
Engineering Manager
Specialized vendor staff
INDIRECT SUPPORT
REPORTING TO
Regional Ops manager
