Technical Customer Support

About the Company:

Injala is a leading enterprise software company revolutionizing the insurance industry with our cutting-edge technology solutions. As a multi-national corporation headquartered in Dallas, USA, and with a significant presence in India, we are committed to transforming risk management through innovative software. Our growth trajectory has been impressive, achieving 30+% annual growth for the last five years. At Injala, we foster a work environment that encourages creativity, supports professional and personal development, and embraces a friendly, diverse, and family-like atmosphere. We are dedicated to inspiring both the industry and future generations to envision and realize possibilities beyond today.

Company Website: https://www.injala.com/

Location:

1401 to 1410, 14th Floor, B Block, Westgate by True Value, Nr. YMCA Club, S.G. Highway, Ahmedabad – 380051.

We are looking for a detail-oriented and proactive Client Support Executive to assist with customer service and support activities. This role offers hands-on experience in handling client inquiries, coordinating with internal teams, and ensuring timely resolution of issues in a professional and fast-paced environment.

Required Skills and Experience:

• Respond promptly to customer issues via email and other support channels.
• Provide accurate information and solutions to resolve client issues and ensure customer satisfaction.
• Coordinate with internal teams (Project, Product, Account Management) to address concerns and escalate issues as needed.
• Maintain a high level of professionalism, empathy, and a client-first attitude in all interactions.
• Document customer interactions, feedback, and resolutions for future reference and continuous improvement.
• Identify and recommend process improvements to enhance customer support efficiency.

Requirements

• Proven work experience in a customer support role, preferably within the IT or SaaS industry.
• Strong ability to understand, troubleshoot, and resolve customer issues promptly and efficiently.
• Ability to work well under pressure, multitask, and manage multiple priorities simultaneously.
• Basic understanding of the software industry or willingness to learn technical aspects of the company’s products.
• Excellent verbal and written communication skills to effectively interact with customers and internal teams.
• Strong organizational skills with attention to detail and a problem-solving mindset.

Personal Attributes:

• Empathetic and patient, with the ability to remain calm under pressure

· Strong verbal and written communication skills

· Customer-focused mindset with a professional and respectful approach

· Detail-oriented and proactive in resolving client issues

· Adaptable and quick to learn new tools and processes

· Team player with a positive attitude and strong sense of ownership

Educational Requirements:

• Bachelor’s degree required

Benefits:

• Open Door working culture
• Early Joining Benefit
• Potential for internal growth and full-time opportunity
• Recognition and rewards
• Festival and team celebrations
• Flexible work timings
• No Sandwich Leave Policy
• Referral Bonus Program
• Medical Insurance

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• What is your Current CTC?

Work Location: In person