Technical Customer Support

As a Client Support Executive at Injala, you will play a crucial role in providing exceptional customer service and support. Your responsibilities will include: - Responding promptly to customer issues via email and other support channels - Providing accurate information and solutions to resolve client issues and ensure customer satisfaction - Coordinating with internal teams (Project, Product, Account Management) to address concerns and escalate issues as needed - Maintaining a high level of professionalism, empathy, and a client-first attitude in all interactions - Documenting customer interactions, feedback, and resolutions for future reference and continuous improvement - Identifying and recommending process improvements to enhance customer support efficiency To excel in this role, you should possess: - Proven work experience in a customer support role, preferably within the IT or SaaS industry - Strong ability to understand, troubleshoot, and resolve customer issues promptly and efficiently - Ability to work well under pressure, multitask, and manage multiple priorities simultaneously - Basic understanding of the software industry or willingness to learn technical aspects of the company's products - Excellent verbal and written communication skills to effectively interact with customers and internal teams - Strong organizational skills with attention to detail and a problem-solving mindset Personal attributes that will contribute to your success in this role include being empathetic, patient, detail-oriented, proactive, adaptable, and a team player with a positive attitude and strong sense of ownership. Educational Requirements: - Bachelors degree required Injala offers a range of benefits to its employees, including: - Open Door working culture - Early Joining Benefit - Potential for internal growth and full-time opportunity - Recognition and rewards - Festival and team celebrations - Flexible work timings - No Sandwich Leave Policy - Referral Bonus Program - Medical Insurance This is a full-time position that offers a flexible schedule, health insurance, paid sick time, paid time off, and Provident Fund. Join us at Injala and be a part of our dynamic team dedicated to transforming risk management in the insurance industry.,